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User-345's avatar
User-345
Reel Rookie
3 years ago

Getting error message on Roku device

For the past week, I have been having problems with my Roku. First it started when the streaming started glitching, freezing, or quitting randomly which only got more frequent. I thought, oh mayb...
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RokuAnjelie's avatar
RokuAnjelie
Community Moderator
3 years ago

Hi User-345, 

Thank you for posting here in the Roku Community,

We understand how frustrated you are right now. May I know what Roku device you are using right now and what error code you see every time you connect to your internet? 

Please let us know to assist you further.

Thanks, 

Anjelie 

User-345's avatar
User-345
Reel Rookie
3 years ago

It is the streaming stick and the Error 3

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    There have been at least 5 Roku Streaming Stick models. Roku menu path Settings/System/About will give you the model name and model number.

    If you can't do that in its present state, you can log into your account at https://my.roku.com and scroll down to see your linked Roku devices.  Depending on what you may have renamed your device(s) you might be able to get your model info there.

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    3 years ago

    Hi User-345 

    Thanks for the update! I'd like to know more about the issue you are experiencing. What troubleshooting steps have you done so far to reproduce the problem?

    Can you please connect through a mobile hotspot for us to troubleshoot if there's something wrong with your internet?

    You can refer to our support page on how to fix: What to do if your Roku streaming device is unable to update software

    If the issue persists, please let us know to assist you further.

    Thanks,  

    Anjelie