Forum Discussion

User-345's avatar
User-345
Reel Rookie
2 years ago

Getting error message on Roku device

For the past week, I have been having problems with my Roku. First it started when the streaming started glitching, freezing, or quitting randomly which only got more frequent. I thought, oh mayb...
app playback
RokuAnjelie's avatar
RokuAnjelie
Community Moderator
2 years ago

Hi User-345, 

Thank you for posting here in the Roku Community,

We understand how frustrated you are right now. May I know what Roku device you are using right now and what error code you see every time you connect to your internet? 

Please let us know to assist you further.

Thanks, 

Anjelie 

  • User-345's avatar
    User-345
    Reel Rookie
    2 years ago

    It is the streaming stick and the Error 3

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      There have been at least 5 Roku Streaming Stick models. Roku menu path Settings/System/About will give you the model name and model number.

      If you can't do that in its present state, you can log into your account at https://my.roku.com and scroll down to see your linked Roku devices.  Depending on what you may have renamed your device(s) you might be able to get your model info there.

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      2 years ago

      Hi User-345 

      Thanks for the update! I'd like to know more about the issue you are experiencing. What troubleshooting steps have you done so far to reproduce the problem?

      Can you please connect through a mobile hotspot for us to troubleshoot if there's something wrong with your internet?

      You can refer to our support page on how to fix: What to do if your Roku streaming device is unable to update software

      If the issue persists, please let us know to assist you further.

      Thanks,  

      Anjelie

  • Silver99's avatar
    Silver99
    Newbie
    2 years ago

    Error code 00ps!2 that's says an error has prevented your channel to play. Please try again. If the issue persistent please contact vidgo support. There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned. I downloaded vidgo on my roku 4k express device. And cannot load any channels due to this error what a wast of 80.00.

    Sabrina Goodridge 

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      It sounds like you are only having problems with Vidgo and the Vidgo app says to contact them, so I would start with that.  Searching around, I do see that Vidgo has been having significant issues lately.  For example, I see reports from a few weeks ago saying that Vidgo had been down for a month.  (And at the time, was not back up.)