Solved
Getting error HDCP 2.2 in Roku Ultra
I finally got the answer from Roku support and they said they have addressed the issue. They have replaced the chip in the device. As of today, July 22, 2024, the fix appears only on Roku’s website. ...
Forum Discussion
Hi, I purchased my Roku Ultra 4850X September 24, 2024. It worked perfectly until last weekend (April 4, 2025) never giving me any problems. Out of the blue the HDCP error message popped up on the screen. Not knowing about this issue first thing I did was take a brand new HDMI cable and swapped them out, Roku screen came back on with no message. Thinking it fixed, when I turned it on the next day there was the message again. Investigating I found this community post. I did try all the suggestions starting with the Roku initial message of things to do nothing has fixed the problem. I found by resetting the Roku it temporarily stopped the message. In the meantime as a test, I connected my older Roku 4670X and it has yet to show the message & its connected with all the same cables. It seems from reading the posts it's useless to contact Roku about this as it seems they're well aware of the problem.
Amazing that this is still an ongoing and common issue.
Roku continue to blame everything but their own product, even deleting threads that highlight the issues. The same old advice - new cables, new connections, new inputs...heck, the best line is 'Try another TV that supports HDCP, if possible.'. Despite the previous huge thread, with dozens of traces and so on where I called them out as having a hardware problem, we're still here trying to get a definitive solution, and failing.
I found the only true solution was to try another product. I haven't had a single HDCP error since reverting to my Chromecast with Google TV, or since I upgraded that to a Google Streamer in October. My ATV also works flawlessly. Clearly therefore, it must be my TVs, Cables and input selections...
My only real surprise is that this thread has lasted as long as it has.
mikew_nt I'd love a link to your BBB complaint 🙂
'
You are all making far too much of this.
it’s not ROKU’s issue: it’s the HDMI CONSORTIUM’s Issue!IN ORDER TO PUT AN HDMI LOGO ON A PRODUCT, MFG’s HAVE TO JOIN HDMI CONSORTIUM. AND LOAD CODE FOR COPY PROTECTION. V2.2 for 4K PRODUCTS, V1.4 FOR HD PRODUCTS. SEE-IT IS OUT OF ROKU’S HANDS! EVERY MFG HAS TO DO THIS TO PUT AN HDMI ON THEIR PRODUCT!!
HOW TO FIX THIS: A PERFECT EXAMPLE OF THIS:
Say you own a Panasonic DOLBY Receiver, and it only has 1 HDCP V2.2 inputs. AND. you have multiple HDCP 2.2 devices. NOW OBVIOUSLY the HDCP V2.2 devices will fault on NON HDCP 2.2 inputs. HOW TO FIX, and use that input anyway?
AN HDCP V2.2 HDMI SPLITTER.
Connect DEVICE NEEDING FIXING TO INPUT: AND DISPLAY TO OUTPUT DONE! PROBLEM SOLVED!
IT SATISFIES HDCP ISSUES ALTOGETHER, and, FEEDS THE DISPLAY FLAWLESSLY! FIXES EVEN DISPLAYS THAT CAN DO 4K BUT ARE NOT HDCP V2.2!!!
ABSOLUTELY NO PROBLEMS WHATSOEVER ON HARDWARE THAT IS NOT HDCP 2.2 COMPATIBLE!
NOW WHAT MOST ARE SEEING IS AN OCCASIONAL BURP: AND CODE IS WRITTEN TO PROTECT THE CONTENT.
SO, TO FIX RANDOM TRIPS, BURPS, OR, WHATEVER YOU EANT TO CALL THIS DISPLAY OF HDCP V2.2 protections:
BUY A HDCP V2.2 HDMI SPLITTER!!
DONE!
Im not sure what alternatives there are. I gave up on amazon firestick after what they did to parler. Also that it would share informstion with every other amazon product in a given radius
- I shouldn't have to buy another product to make Roku's product work.
- No one else's product has this issue (at least not to the extent Roku seems to).
- Other products from Roku do not have this problem.
Bypassing HDCP by using a splitter (which is what you are essentially advocating) is not 'fixing' the issue that is inherent to the Roku devices.
My HDCP 2.2 Compliant Samsung TV should have no issue when directly connected to my supposedly HDCP 2.2 compliant Roku device, via a brand new cable provided by Roku in their package. The same TV and cable have worked flawlessly for 6 months while connected to a different streaming device. Ergo, the issue is with the Roku box and how it handles HDCP handshaking. That should be fixed by Roku, not by me purchasing a device to bypass the HDCP functionality itself.- Go ahead and fight the issue by yourself.
I told you how to fix it!
I’m not having any issues since the HDCP V2.2 splitter fix on Roku Ultra 4K. Or Panasonic DOLBY RECEIVER (Fixed BOTH! That was me, too!) This issue is not just ROKU related Their head in sand approach to pretty much everything is not user friendly, but I’m not a owner, so I can’t change that But it’s not just Roku, it’s Anything with an HDMI INPUT Or OUTPUT and MEDIA THAT INITIATES THE HDCP 2.2 COMMUNICATIONS! Note: ITS THE MEDIA THAT STARTS THE COMMUNICATIONS, NOT ROKU ROKU JUST HAS TO PASS IT AS DOES ANY OTHER DEVICE AND/OR TV AFTER IT !
In 2005, I encountered the same issue with Blue Ray and HDCP V1.4 at HD Resolution's at Network Television Stations. The Fix took longer, then, as I didn’t understand HDCP Then! This time I just had to find a new Splitter, as my 1.4 one did not help I tried it! But once an understood a V2.2 splitter was available, I just assumed it would work, based upon the 2005 HD issue. I DID WORK! Next!!😎😇😁I now have 2x splitters: one HDCP V1.4, Good for HD, and one HDCP V2.2, Good for 4K.
IT’S NOT S LOOSE CONNECTION ITS NOT THE HDMI CANLE (even my oldest one passes 4K & HDCP V2.2 communications!) I HONESTLY I DONT KNOW HOW THE CONSORTIUM CAN GET AWAY WITH DISPLAYING THOSE THINGS — TO SEND YOU ON A WILD GOOSE CHASE??????? 🤬Splitter can fix it, and did so: So I have moved on!
So; Your options would seem to be:
1. Continue on, generating frustration and stomach acid…….
Or:2. Fix the problem - and move on!
There will always be something new to fix! Fix this and be done with it, so you can prepare for whatever is next!The choice is yours!
PS: I’m an end user. I just have a history of fixing things at a greater depth than the normal end user would
GOOD LUCK SIR! JanJ
- Go ahead and fight the issue by yourself.
I fixed the problem. I bought a Google Streamer.
This 'issue' has been going on for years. The fact that the solution is to add hardware to block the Roku from having to deal with any events, just proves the point that I and many others have detailed multiple times before - the issue is with how the Roku handles things....everyone else somehow seems to be able to manage without extra third-party addons.- Splitter Hardware doesn’t block Roku.
hardware reports back to media on Roku through HDMI cable.
HDCP is a conversation between media that just happens to be played on Roku - asking questions of the next hardware - at other end of HDMI Cable. Questions are communications between media on Roku, going through HDMI cable to the hardware at end of cable. It just goes through Roku. The media on Roku reacts to the answer from the hardware that follows.
Conversation goes something along the line of this:
”Hello next device! What are you, and what HDCP do you support?”
if it answers: “Samsung Display HDCP 2.2,” That answer is acceptable - so the media video continues!”
If it Doesn’t Answer at all: Fail! Video doesn’t play!
But: let’s say it answers: “Panasonic HDCP 1.4”. It will fail, because though Panasonic is supported, HDCP 1.4 IS NOT! Video then fails to play
let’s say it Answers: “Camera Capture System HDCP 2.2”. It will Also fail, because Camera Capture System are not supported, even if 2.2!! Video fails to play!
So ONLY if communication ends up with a “known acceptable answer”, will video continues! This allows for the Media to determine how picky it wants to be, allowing for more variables in a successful playing of that media! Any mis communication at all will result in a failure!! It’s the MEDIA that’s attempting to be played back that determines what happens: NOT ROKU!
so it could be the problem you are experiencing is the device ROKU IS FEEDING!!! That’s what it was: Not the Roku, but the device the Roku fed…. One some, but not All videos! That’s was my issue!😳
If you thought Roku support was avoiding the issue, imagine contacting Another MFG’s Support saying they are breaking a device IN FRONT OF THEIRS with communications via the HDMI cable!! JUST IMAGINE THEIR RESPONSE!!! 😱😳Like I said: “Continue fighting/creating stomach acid, or “fix it!”
So: Don’t Blame Roku, Blame “HDMI Consortium”!
FYI
- Splitter Hardware doesn’t block Roku.
I stand by my post.
My fix has been each time the HDCP error pops up I just reboot the Roku & it works for a few days - annoying, but I can live with that. The error message has never popped up during anything I am watching, only at the very beginning.
It will always fail at first, that’s when the communications occur. I have also seen it shows with intermission, on first video after Intermission video. . Depends on how picky the owner wants to be…. It is programmable by the Owners of the Video!
I saw it repetitively on 2 sites, and a couple others randomly, but always in beginning. I’m guessing that the random nature was due to Owner not programming it then. That was repeatable, too!
have not seen it once since the HDMI Splitter, even when intentionally looking for it. Nor would I expect to see a failure. That is THE FIX!
As mentioned before, it was the Panasonic that was failing, NOT ROKU.. If I bypassed PANASONIC (RXV-479) and went straight to Samsung (RU8000), I didn’t see the error! I tested every HDMI cable, up to 45’ with the site that always failed. Every cable failed! EVERY ONE, old, new, 4K HDCP 2.2, it didn’t matter!
I then tested every HDMI Cable-twice more: in between ROKU & Splitter, All Passed, and on a 4K Video server with video that DID NOT HAVE HDCP encoding at all! And — no problems with ANY HDMI CABLE, no matter how old or New!
Again, failure was 100% repeatable as a failure Roku to Panasonic to Samsung, but with path as: ROKU TO SPLITTER TO PANASONIC TO SAMSUNG…… with same playback as before that Failed 100%, NOW PASSES 100%!!!
I think I payed $20-$22 and splitter gets power from Samsung USB on power up.
Done! Just like issues at TV Stations years ago with Blue Ray Discs and HDCP V1.4..
Fixed! HDCP V1.4 Issue fixed by a V1.4 Splitter; HDCP V2.2 Issue fixed by a V2.2 Splitter!
end
