Game Mode stuttering on Roku
Crazy how this is still not fixed, even after factory reset, and cache resets too.
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My roku that I got today keeps stuttering in gamemode. I tried my other console and it still stuttered. Iv tried change around setting to se if it fix anything but the only thing that did some thing was turning of game mode but then I have to deal with a 1.5 to 2 sec input lag. I tried looking up to see if other are have this issue, how is this still and off and on problem.
Model: k201x- roku tv
Serial number: x02700D74d74fwy (s0vay3474fwy)
Software version: 11.5.0 build 4846-g5
Time stamp: 2023-10-05t19:44:21z
Issue I'd WY-400-064
Hi Jeff_25th,
Thanks for flagging us about this issue, and welcome to the Roku Community.
Have you tried checking for an available update on your device? If not, try to check from Settings>>System>>System update and then Check now.
Then, we suggest trying again to access the game and see if that helps.
Thanks,
Rey
I have checked and its says I'm on the newest update version.
Hi MyIes,
Hello, and thank you for joining the Roku Community!
We would like to thank you for bringing this to our attention and let you know that we are interested in taking a deeper look at it.
Would you be able to tell us how long you've been dealing with this problem for? Could you please let us know the software build that is currently installed on your device, which can be located in Settings > System > About?
Please provide us with more information about this so that we can hone in on it even further.
Thanks,
Rey
Still stuttering with game mode on! Crazy I was hoping for a quick fix but still haven’t seen a fix for this.
model# k201x
software version - 11.5.0.4846
serial# X02700A3XRDN
Hi Jhargett,
Thank you for the follow-up.
We'll make sure to collect and pass on this information to the appropriate team for further investigation.
If you need assistance with anything Roku-related, please let us know.
Regards,
JanadeeYou guys haven't fixed a thing. I bought a brand new Hisense Roku 32" TV yesterday. The issue was noticeable 3 minutes after turning on my PS5 and switching to game mode. I'll give you all the information because I know you'll ask without providing any help by reading the rest of these comments.
Model: Hisense 4Series-32.
Serial number: X02700JSYGWD
Software version 13.0.0 - Build 24062-G5
I noticed this issue immediately, and it's still persistent in version 13. You never gave us an update, and they clearly haven't fixed the issue. Now, you'll have loyal Roku fans like me leaving your platform forever. I've always loved Roku but this issue makes my PS5 unplayable. There's just no other option for me but to switch platforms. I don't want to, but your company is neglecting this issue and it renders game consoles unplayable on your platform. I don't have any other choice. I'll be filing a report to the BBB and leaving your platform indefinitely. I suggest others reading this do the same. There are too many other options for TV OS systems to deal with this.
I've tried a factory reset as recommended on another post and that didn't fix the issue. I tried switching inputs. I tried switching HDMI cables. I switched TVs and I tried adjusting the settings on my PS5 to verify it was the TV. It's as simple as it being an issue with Roku TV Game Mode.
I'm thinking of buying the same model Hisense TV with the Google TV OS. If I do that, I'll provide an update for you fine people. However if I choose a different TV I may not give an update, either way my comment still stands.
You've ignored us long enough Roku!
