Forum Discussion

filoudidou's avatar
filoudidou
Reel Rookie
2 years ago
Solved

Free stuff in Canada isn't working

I have a streaming stick that I take on vacation in hotels. It works perfecly well and I can watch free stuff on The Roku Channel. When I come back to Canada, all the free stuff isn't working and not...
content
  • renojim's avatar
    renojim
    2 years ago

    filoudidou, if you travel between Canada and another country you will have issues with your Roku account.  Many things are tied to the region of your Roku account and using an account created in the US in Canada (or vice versa) will only cause problems.  The solution is to have one Roku account created in Canada and another in whatever other region you may travel to.  Unfortunately, the only way to change the Roku account the device is linked to is to factory reset the device.  If you travel often, it's probably easier to have a different device and Roku account for each region.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

filoudidou, if you travel between Canada and another country you will have issues with your Roku account.  Many things are tied to the region of your Roku account and using an account created in the US in Canada (or vice versa) will only cause problems.  The solution is to have one Roku account created in Canada and another in whatever other region you may travel to.  Unfortunately, the only way to change the Roku account the device is linked to is to factory reset the device.  If you travel often, it's probably easier to have a different device and Roku account for each region.

  • filoudidou's avatar
    filoudidou
    Reel Rookie
    2 years ago

    I create a new account yesterday with another email address and now, it works. I now have a Roku to travel to the US and a Roku at home. It's weird but it's working! 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, filoudidou.

      Thank you for keeping us updated. We're glad to hear that everything has been sorted out. 

      For future assistance, feel free to reach out or create a new thread for different concerns. We'd be happy to help you anytime. 

      I hope you continue to have a Happy Streaming! ğŸ’œ

      Best regards,
      Carly