Forum Discussion

wolfdad's avatar
wolfdad
Channel Surfer
3 years ago
Solved

Free Peacock not working on my Roku

I get Peacock for free from Xfinity and have it on my second tv via Roku....but Roku does not allow me to access for free....any ideas on how to correct? Xfinity tells me it is a Roku issue! Thanks

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here in the Roku Community, qtfamily!

    We appreciate you reaching out for support about accessing the Peacock channel on your Roku player and we'd be more than happy to be of assistance here.

    In this case, do you have an active subscription with the Peacock channel? If so, you can log into your account directly from the standalone Peacock app. However, if you don't have an active subscription yet, you can always subscribe through Roku by highlighting the channel tile of Peacock and pressing the star (*) button on your remote to select Manage Subscription.

    If you have further clarification or are in need of any assistance, please don't hesitate to let us know and we'd be more than happy to continue doing so. Hope this helps!

    Best regards,
    Carly 

13 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    How are you trying to access Peacock?  You have to use the stand-alone channel/app and not try to access it through "The Roku Channel" and you need a username or email address and a password.

    • wolfdad's avatar
      wolfdad
      Channel Surfer
      3 years ago

      I am using the stand alone app. I know I have watched it before and it does show my  name in the top left of the screen as if I am logged in.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        That's weird.  So it shows you're logged in but won't allow you to watch anything?  Do you get an error message?  Can you log out and log back in?  Can you log in on the Peacock website on a computer and watch anything?

        This is one of those cases where it's usually advised to remove the channel/app, restart the Roku device, and add the channel again.

  • poulpampadu's avatar
    poulpampadu
    Newbie
    9 months ago

    It seems like a syncing issue between Xfinity and Roku. Try unlinking and re-linking your Xfinity account on the Peacock app. You can also restart your Roku and ensure both the app and system are up to date. If the issue persists, contact Roku support for further troubleshooting.

    • WoWo295's avatar
      WoWo295
      Channel Surfer
      9 months ago

      Thank you. I tried a number of things and none worked. I turned it on today and it's working again. Mysteries of the Universe.

    • WoWo295's avatar
      WoWo295
      Channel Surfer
      9 months ago

      I tried a number of things and none worked. I turned on the TV today and it's working. Who knows why.. How do I mark this as solved?