Forum Discussion

Richimoto's avatar
Richimoto
Reel Rookie
3 years ago
Solved

Free 30 day trial of Paramount Plus

Something is happening to me currently. I clicked on the link in an email from Roku to start a 90 day free trial of Paramount Plus Premium with a $9.99 renewal after trial end, and somehow I have a 7 day free trial of Paramount Plus with Showtime ON THE ROKU CHANNEL, with $11.99 renewal after trial end. I was qualified for the 90 day trial, clicked the link, it said "Enjoy your free 90 day trial, but gave no instructions on how to log in to Paramount Plus. Someone please help.

  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

     Hello! Richimoto,

    Thanks for the post,

    Our billing team would be happy to assist you directly. You can reach them by phone or live chat at http://support.roku.com/contactus and choose the option for "Accounts, Payments, and Subscriptions. They will be able to guide you through the necessary steps and provide you with the assistance you need.

    Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

    Thanks,
    Arjiemar

3 Replies

Replies have been turned off for this discussion
  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Richimoto,

    Greetings from the Roku Community!

    For more information about that channel's offers and subscriptions, you'll want to contact the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider.

    If you have any other questions or concerns, please let us know.

    Best regards,

    Chel

    • Richimoto's avatar
      Richimoto
      Reel Rookie
      3 years ago

      No.

      After a long time spent with Paramount Plus customer service, they have said that it is billed through Roku and that only Roku can adjust or change anything to my account or subscriptions.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

         Hello! Richimoto,

        Thanks for the post,

        Our billing team would be happy to assist you directly. You can reach them by phone or live chat at http://support.roku.com/contactus and choose the option for "Accounts, Payments, and Subscriptions. They will be able to guide you through the necessary steps and provide you with the assistance you need.

        Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

        Thanks,
        Arjiemar