Forum Discussion

janetjustus's avatar
janetjustus
Newbie
2 years ago

Foyles War Season 1 closed captioning

i have had the same problem but in season 1 . have tried all the crazy tricks. incredibly frustrating. I will  cancel my roku acorn and subscribe to acorn  separately. thank you
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, digshot 

It's always great to see new users around here in the Roku Community.

We understand that you're having the same issue with closed captioning on Foyles War. We've provided an update to the appropriate Roku team regarding the ongoing investigation of this. Once more information is gathered, we'll keep this thread posted.

We hope for your patience as we work on this.

Best wishes,
Kash

asp1's avatar
asp1
Reel Rookie
7 months ago

I have just joined Roku, mostly for AcornTV and especially for Foyle's War. Apparently you folks have NOT dealt successfully with closed captioning issue of captions on the screen a few seconds before the voice it there - very annoying!!! I have viewed 3 other Acorn TV programs via Roku and so far, no such problems.

Why hasn't this been fixed, a full year after being brought to your attention?? It obviously CAN work, as episodes 1 & 2 are OK.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    asp1 

    Thanks for contacting us about this closed captioning issues, I'm here to assists.

    First, please provide details, such as the specific season or timestamp associated with the issue.

    • asp1's avatar
      asp1
      Reel Rookie
      7 months ago

      My issue is with Season 1, episodes 3 & 4  -all I've watched so far. However, several other users have said on this site that they had the same issue for subsequent seasons. They said that episodes 1 & 2 were correctly synced but then off for the rest.

      If the first ones work, it is obvious that the dialogue and captions CAN be synced, so what is going on??

       

      Thanks for looking into this!!

      • asp1's avatar
        asp1
        Reel Rookie
        7 months ago

        You said you'd 'look into this' but it has been 10 days or more and no reply:

         

        Thanks for contacting us about this closed captioning issues, I'm here to assists.

        First, please provide details, such as the specific season or timestamp associated with the issue.

        Looking forward to your prompt response.
         
        Roku Community Team
        Jharra Q.
        Roku Community Moderator