Forum Discussion

mfry32's avatar
mfry32
Newbie
4 years ago

Foxnation app will not load videos

When I press "play" it spins, then the Fox Nation logo appears, and then it kicks me back to the home screen of the app. It simply does not load videos. Very frustrating. I have tried unplugging the ...
RokuKarla's avatar
RokuKarla
Retired Moderator
4 years ago

Hello SimmonsFam

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you restarted your Roku device after removing the channel and then adding the channel back?
4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue 

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

SimmonsFam's avatar
SimmonsFam
Reel Rookie
4 years ago

Hi Karla, 

I’ll try to answer your questions below. I was unable to attach the photos using my iPhone. 
1. The problem is only with the FoxNation channel. 
2. There are no error messages or codes. 
3. Yes, I have tried restarting my Roku device after removing the channel and then adding the channel back. I have also made sure that both the channel and the Roku were up to date. I have also reached out to Fox customer service via their chat, and did not receive any useful assistance. 
4. When I access the channel, the main screen appears as normal. There are no issues with scrolling or selecting programs. The issue arises when the “play” button is selected for a program. Once I hit “play”, the screen shows a small turning circle, then a FoxNation logo appears on a black background for a moment, before the screen returns back to the “play” selection screen. 

In addition, our Roku device is model #4660X2

if there is a way to email you the photos, please let me know. I would be happy to send them to you. 

thank you, 

SimmonsFam