Forum Discussion

rokubenson's avatar
rokubenson
Reel Rookie
5 months ago
Solved

Fox News stays at 13% loading screen

Is this on the fox end?   I've tried removing power for a few minutes,  uninstall and reinstall,  update,  signing in and out, system reset,  what am I missing?  Fox News Go just sits at 13% loading.

app support
  • RokuSuzyL's avatar
    RokuSuzyL
    5 months ago

    Welcome rokubenson​

    I understand your issue with the Fox News app getting stuck at 13%. Thanks for taking the troubleshooting steps. To get this investigated, please provide the following details:

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)
    • Photo referring to the issue.

     

    Looking forward to your response!

    Roku Community Team

5 Replies

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Thanks for the update, rokubenson​

      We are glad to hear that you're issue was fixed. If you have any other questions or concerns, don't hesitate to contact us again. We'd be happy to help.

      Happy Streaming!

      Roku Community Team

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    5 months ago

    Welcome rokubenson​

    I understand your issue with the Fox News app getting stuck at 13%. Thanks for taking the troubleshooting steps. To get this investigated, please provide the following details:

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)
    • Photo referring to the issue.

     

    Looking forward to your response!

    Roku Community Team

    • rokubenson's avatar
      rokubenson
      Reel Rookie
      5 months ago

      TCL model:  55S434

      Device ID:  S02W219XL6YU

      Serial Number:  X00000HXL6YU

      Software Version:  14.5

      Tracker ID:  YU-260-205

      Version 5.9 ● 2025052801

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    5 months ago

    rokubenson 

    Thanks for providing us with the requested information. We'll pass this along to the right team for review. While waiting, we can try to uninstall the app again, but before reinstalling it, please perform a system restart first. Press Home > Settings > Power >  System > System restart. 

    Thanks again,
    Roku Community Team