Forum Discussion

Stjrussell's avatar
Stjrussell
Binge Watcher
12 months ago
Solved

Fox News Live Not Loading Past 13%

I have tried all the things that you have told everyone else to try in this chat and nothing has worked. It seems it’s been an issue for a long time and yall keep saying that you are going to get it ...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, TLRZ 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for letting know about the issue you've encountered with Fox News not loading past the 13% while streaming, and we'd be happy to assist you by providing series of troubleshooting steps to resolve the problem at hand. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Additionally, you can also restart your modem/router to have an optimal network connection while streaming. 

    Hoping this addresses the issue, and keep us posted on what you find out.

    Best wishes,
    Kash

  • RokuMaryEF's avatar
    RokuMaryEF
    8 months ago

    Hi Roku Community users,

    Thanks for reporting the issues you were experiencing with FOX News Live. We apologize for any inconvenience this may have caused.

    Update (09/25): We're happy to announce that the FOX News Live streaming issues should now be resolved.

    If you're still encountering problems, please let us know by providing the following details:

    • Error Message: What specific error message are you seeing?
    • Roku Device Model: Which Roku device are you using?
    • Channel Version: Check the FOX News Live channel's version number (Settings > Home Screen Menu > Channel Options > About).

    With this information, we can investigate further and provide more targeted assistance.

    Thank you for your patience and understanding!


    Best regards,
    The Roku Community Team

Medfieldmike's avatar
Medfieldmike
Reel Rookie
10 months ago
  • I know this is a old issue but I just got a new Roku and encountered this problem. I found a workaround at least hopefully it will continue to work, rather than uninstall the app go to that same place, *,  but click restart app,  that seemed to clear something and then it loaded and opened..

Ridiculous that you have to do that but it's a little quicker than uninstalling and then having to re-log in again so just thought I'd post that here in case it would help anyone else!

Good Luck !

 

RJet's avatar
RJet
Newbie
10 months ago

Having the same issues. Loads to 13% then freezes. Tried reinstalling after unplugging the Roku device. Tried restarting the app from the options menu as suggested. Tried watching Fox Business first as someone suggested, but it wouldn't load either. All other apps work fine. Hope Roku finds a fix soon.

  • DavidMD's avatar
    DavidMD
    Channel Surfer
    10 months ago

    having the same issue, need to reboot the router everytime I try to watch fox

    • johnkranztx's avatar
      johnkranztx
      Newbie
      10 months ago

      The fairly painless work-around that worked for my Roku just now was to go to app options when selecting the Fox News app and then selecting "Restart App" -- I didn't have to reauthorize and live news came up right away. I hope this helps and works for some.