Forum Discussion

Stjrussell's avatar
Stjrussell
Binge Watcher
2 years ago
Solved

Fox News Live Not Loading Past 13%

I have tried all the things that you have told everyone else to try in this chat and nothing has worked. It seems it’s been an issue for a long time and yall keep saying that you are going to get it fixed but nothing ever gets done. This is the only channel that there is an issue with. I can watch it on my phone so that tells me that it’s a Roku problem. And I’ve tried it on multiple Roku devices and NONE of them work. 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, TLRZ 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for letting know about the issue you've encountered with Fox News not loading past the 13% while streaming, and we'd be happy to assist you by providing series of troubleshooting steps to resolve the problem at hand. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Additionally, you can also restart your modem/router to have an optimal network connection while streaming. 

    Hoping this addresses the issue, and keep us posted on what you find out.

    Best wishes,
    Kash

  • RokuMaryEF's avatar
    RokuMaryEF
    9 months ago

    Hi Roku Community users,

    Thanks for reporting the issues you were experiencing with FOX News Live. We apologize for any inconvenience this may have caused.

    Update (09/25): We're happy to announce that the FOX News Live streaming issues should now be resolved.

    If you're still encountering problems, please let us know by providing the following details:

    • Error Message: What specific error message are you seeing?
    • Roku Device Model: Which Roku device are you using?
    • Channel Version: Check the FOX News Live channel's version number (Settings > Home Screen Menu > Channel Options > About).

    With this information, we can investigate further and provide more targeted assistance.

    Thank you for your patience and understanding!


    Best regards,
    The Roku Community Team

148 Replies

Replies have been turned off for this discussion
  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    reach out to Fox News support ....  REALLY?  There is NO ONE to reach out to at "Fox News Support."  This is the ongoing, standard Roku "answer."  And I've been trying to convey the same as above ... i.e., NO ONE to reach out to. This has become a complete "black hole."  

    Roku ... we users are asking for your help.  "Contact Fox News support" is NOT helping.  At all.  I don't know how to be any clearer.

  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    NONE ... repeat NONE of the "resolution" items 1 -4 have ANY impact on the problem.  And, "reach out to Fox News support" is absurd.  THERE IS NO ONE TO REACH OUT TO.  Never has been.

    Given the longevity and breadth of this often recurring problem, it would seem appropriate for ROKU and FOX to reach some kind of resolution.  This is most assuredly NOT any individual Roku user's issue.

    Thank you....

    • Scolli23's avatar
      Scolli23
      Streaming Star
      2 years ago

      Many cable companies are dropping the regular old cable line ups. that means all your typical free apps that you logged into with cable email address, are gone. The companies have gone to youtube tv etc...

      My cable company is WOW, wideopenwest,  they no longer allow free apps. if you want to continue watching, you have to buy apps individually or pay for youtube tv, etc... 

  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    I've been saying the EXACT SAME THING to Roku yet their responses continue to be the same ... and useless.  If you contact Comcast, Dish, or any other provider, they say ... contact Roku.  Roku says contact Fox News Support ... except THERE IS NO ONE TO CONTACT.  

    It's bewildering that Roku chooses to ignore the fact that we ... users ... cannot contact "Fox News Support."  And the only time I actually spoke to someone with the Fox organization, they said ... "contact Roku."

    This isn't "Bob's Knitting Channel", it's FOX News and Fox Business and their respective viewership.  ROKU needs to engage with FOX and find a permanent solution.

    PLEASE!!!


  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    Roku needs to resolve this.  It is NOT a Fox News app, Comcast (or any other service provider) issue?  And the Roku suggestion to "contact Fox News Support" is absurd.  That DOES NOT EXIST for Fox News or Fox Business.  Likewise, anyone else you contact (service providers, Fox, etc.) all say the same thing.  "Contact Roku."  This issue has been reoccuring for over 2 years.  

    The exasperated person on the recent Fox chat finally told me I could call (888) 369-4762.  THAT, btw, is the main Fox number.  Doubtful that Sean Hannity, Greg Gutfeld or any number of show producers are equipped to assist ... or care.

    As a reminder ... Fox News Digital finished the first quarter of 2024 as the No. 1 news organization in both multiplatform minutes and multiplatform views.  And this didn't just happen ....

    Since January 2002, FNC has remained the most-watched cable news network across both total day and primetime with total viewers and the 25-54 demographic.

    ROKU ... it's time to find a permanent fix.  This isn't "Bob's Knitting Channel."  It's Fox News and Fox Business and their respective viewerships.  FIX THIS PLEASE

    • MissVickie24's avatar
      MissVickie24
      Channel Surfer
      2 years ago

      This is the only app that I have the same problem with, Maybe they don't want us to watch foxnews..

       

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Hello Community users,

        Thanks for keeping us in the loop!

        We're here to assist with the Fox News Live playback issue. If you have a standalone Fox News channel or app, please follow the steps below to troubleshoot this problem.

        1.  Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
        2. Next, restart your device from Settings > System > System restart.
        3. Once your player starts up again, go to 'Streaming Channels' on the Home screen and add the channel again.

        We also suggest refreshing your home network connection by rebooting your wireless router and internet modem if you are experiencing an issue with a channel loading content. If the problem persists, we recommend contacting the channel provider directly for further assistance. For any issues with their channel, please reach out to Fox News.

        If the problem is directly related to the Roku live TV tile, please provide us with the following for further investigation.

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

        We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

        Thanks,
        Jharra

  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    This issue is WELL-DOCUMENTED (and has been for a very long) across the Roku Community Support pages.  Unfortunately, EVERY Roku encounter included them (Roku) acting like it's the first time they've heard of it.

    Save yourself lots of time.  They'll tell you to power your device off/on, to remove and reinstall the app, to change system settings, etc.  Finally, they'll tell you "It's not a Roku problem" and to "contact Fox News Support."

    This has been ongoing since late 2022 (again, WELL documented within Roku). Clearly, they have NO plans to remedy the problem.  In fact, even when you tell them you've done all their (ridiculous) steps during previous contacts, they ignore you and repeat the SAME things.

    ABYSMAL customer service. Actually, a complete joke.  Next step for me is getting rid of all Roku devices.  Moving to Amazon Fire Sticks or Chromcast Devices.

    • Milmil23's avatar
      Milmil23
      Newbie
      2 years ago

      This is ridiculous!!!!!  I have to do a system restart to get it to work.

       

      • Stjrussell's avatar
        Stjrussell
        Binge Watcher
        2 years ago

        Still not loading past 13%……come on 

        @roku get it together 

  • walt4009's avatar
    walt4009
    Newbie
    12 months ago

    Using My ROKU All my other news outlets MSNBC, ABC, CNN, CBS come up and work without any delay. ONLY FOX NEWS CHANNEL has this issue . I sincerely hope this is not a POLITICAL issue !

  • Boom77's avatar
    Boom77
    Newbie
    12 months ago

    This is happening on ALL 5 of my Roku tvs even a new one I just bought and installed fox on yesterday. This is obviously a roku issue. If it’s not solved asap I’m forever more moving away from roku

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      12 months ago

      Greetings Community users,

      We appreciate you keeping us informed about this issue and are sorry for the delay in resolving it. Please be advised that this is still under investigation. Once we have an update from the appropriate Roku team, we'll post it here.

      In the meantime, we would recommend you keep us posted as well with the details below.

      1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

      Best regards,
      Rey

  • Gigigi's avatar
    Gigigi
    Channel Surfer
    12 months ago

    I am losing my mind trying to get Fox News to work on roku.  Working fine on Google..   FIX THIS NOW ROKU OR REPLACING ROKU WITH GOOGLE OR AMAZON STICK

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      12 months ago

      Hi, Gigigi 

      Thanks for posting here in the Roku Community.

      We came across your post that you are having the same issue with Fox News as reported by other users in this thread, and we understand your concern. In this regard, we recommend following the steps below to address the issue at hand.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

      If the issue persists after performing the provided troubleshooting step, we'd like to collect for further information to assist us in investigating this issue. Kindly provide the following details:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      We anticipate your response to this matter.

      Best wishes,
      Kash

  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    Have been experiencing the EXACT SAME ISSUE for over a year ... off and on.  Roku's ONLY answer after the typical troubleshooting of reset, update, etc., is to "Contact Fox."  I've unsuccessfully tried to explain that;

    A) There is NO ONE to contact at Fox.
    B) That it is a well-documented, widespread problem of a long time perid ... evidenced on this same "Roku Community" site,
    and, 
    C) That is would seem long past time for Roku and Fox to collaborate for a fix.  It's not any INDIVIDUAL Roku user's issue.

    They always ask for the serial #, software version, GC version, and issue ID. It's irrelevant since the SAME probelm persist regardless of the Roku equipment. Very VERY frustrating repeatedly explaining the SAME thing over and over and getting the same response which, thus far, has solved nothing.

    HELP PLEASE!

  • Zigz's avatar
    Zigz
    Reel Rookie
    2 years ago

    I did find the issues that were preventing the app from working on all LAN devices.

    The issue was my router/firewall policies blocking the Fox News ad-collecting sites, which are tied to the app on Roku when you log into FOX.

    All the sites/links shown in the screenshot below were being blocked. I had to set up rules in the router to allow these sites. After that was done, the problem has been fixed for over 30 days now.

     

    • Eagle85's avatar
      Eagle85
      Newbie
      11 months ago

      This makes me suspect that it could be the DNS servers that some people are using. 

      I saw this issue recently when I tried to upgrade a Roku 3 to a Roku 4k, everything worked in the newer Roku but the live tv in the Fox News app would get stuck on 13%.  I believe the apps on both devices were both fully up to date.  Perhaps the older Roku 3 device was stuck on a different DNS server that worked?

       

       

      • BMurdock's avatar
        BMurdock
        Newbie
        9 months ago

        I agree with the other comments on the Fox News issues over the weekend. I have tried all the suggestions in the stated order: remove app, restart via menu options, and add app. Same! All other apps I have work. This does seem suspicious. My bed bound mom calls me every 10 minutes to fix it. The resolution for this has been too slow! I did notice Fox Nation gets me to the Fox News but I no longer subscribe to it, thus I only got the short preview time. Come on Roku!