Forum Discussion

Jeannemalone's avatar
Jeannemalone
Channel Surfer
2 years ago
Solved

Fox News app freezes after each commercial

This issue is definitely a Roku issue. I uploaded the app on my optimum fiber optic tv and it works great. When I watch Fox News on both Roku devices they both freeze after each commercial. I restart...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi rtnps,

    Welcome to the Roku Community!

    Thank you for letting us know that you are having an issue with the Fox News app that freezes after a commercial. We are here to sort this out for you.

    Let's see if this will work for you.

    1. Remove the app and add it again
    2. Restart your Roku device by going through:
      Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
    3. Restart your network connection
      > Press Home on your Roku remote
      > Scroll and select Settings 
      > Select Advanced system settings
      > Select Network connection reset 
      > Select Reset connection

    If the issue persists, please let us know.

    Cheers,
    The Roku Community Team

andyross's avatar
andyross
Roku Guru
2 years ago

Please see other threads. This is an acknowledged bug in the Fox News app. Fox is responsible for maintaining the app, not Roku.

  • rtnps's avatar
    rtnps
    Newbie
    9 months ago

    I too have this app on other devices and it does not freeze. I too have it on two Roku devices and it freezes on each of them. This is a Roku issue.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi rtnps,

      Welcome to the Roku Community!

      Thank you for letting us know that you are having an issue with the Fox News app that freezes after a commercial. We are here to sort this out for you.

      Let's see if this will work for you.

      1. Remove the app and add it again
      2. Restart your Roku device by going through:
        Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
      3. Restart your network connection
        > Press Home on your Roku remote
        > Scroll and select Settings 
        > Select Advanced system settings
        > Select Network connection reset 
        > Select Reset connection

      If the issue persists, please let us know.

      Cheers,
      The Roku Community Team

      • Paniollo's avatar
        Paniollo
        Newbie
        6 months ago

        Happens on our Roku's as well. Does not happen with any other app. Starting to think this is a political ploy to mess with Republicans. Roku has known about this issue and does nothing to correct it. Telling us to do what we've already done (remove app and reinstall, restart Roku), is just poor customer service. You know how to fix it, it's your job to correct it.