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RB14's avatar
RB14
Reel Rookie
2 years ago

Fox Nation : Unable to login my existing credentials

I have the same problem for 2 days with one of my streaming sticks. The other two I have work fine. I'm subscribed to the Fox Nation channel via ROKU. I'm ready to cancel soon. As only one streaming stick (out of 3) causes this problem, I suspect the issue to be on ROKUs side.

app playback

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, RB14!

    Greetings from the Roku Community!

    Thanks for bringing this to our attention. Rest assured that we'll help you find the best resolution so you can get back on streaming the Fox Nation app on one of the affected Roku devices.

    Before we proceed, could you please let us know the serial number of the affected Roku streaming stick? Also are there any error messages prompted? If so, please let us know.

    In the meantime, kindly follow the steps precisely below to help you troubleshoot:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    You may refer to this support article dedicated to this: How to resolve a channel playback issue

    We would also recommend checking for available software updates under Settings > System > Software update > Check Now. 

    Please keep us posted on how it goes and we'll go from there.

    Best regards,
    Carly