Forum Discussion

scottydoesntkno's avatar
scottydoesntkno
Reel Rookie
2 years ago

FIX THE SCREENSAVER ISSUE WITH PLEX AND OTHER APPS!

Ever since the last update where y'all required app developers to remove built-in screensavers, Plex is no longer usable. Because of YOUR screensaver requirements, now every time I pause my streaming for more than 5 minutes, it will completely exit out of the playlist/buffering and force me to restart. It doesn't save where I was on the playlist, so when it exits out and I'm on random, I have to start all over.

The only solution offered by y'all so far is "Disable the screensaver!", which means I can now run the risk of burning an image into my screen because you won't play nicely with other apps. 

It's absurd and you are destroying other apps with this asinine requirement. I've been with Roku since the inception because it was easy to use, but this is really making me think about switching to Firesticks.

3 Replies

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  • Jeremyhilton's avatar
    Jeremyhilton
    Binge Watcher
    2 years ago

    I agree 100% it's a shame Roku doesn't listen to it's long time customers. 

  • D101010's avatar
    D101010
    Reel Rookie
    2 years ago

    Totally agree I am thinking to dump my roku's and find something better.  these changes over the years really ruin the experience.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Community users,

      We really do apologize for the inconvenience this has caused, and we'd like to see more on what's going on here.

      Could you share with us more information about this? Is there an error message? When did you start seeing the issue occur? If possible, for us to understand better, could you share a video clip on the issue you're seeing with us?

      Let us know more about this so that we can further look into this.

      Best regards,

      Rey