Forum Discussion

Jerkface66's avatar
Jerkface66
Channel Surfer
2 months ago

Fanduel app freezes while watching live

Good morning. I am currently having issues streaming the Fanduel Sports App on my Roku tv.

The app freezes and when it does play the audio is 30-45 seconds faster than the video. I have reset the tv multiple times. I have done a factory reset on the tv. I have reset the modem several times. We stream using T-MOBILE 5G. I did an wifi test several times and it comes back as 110.1 Mbps download and 10.5 Upload. I am at my witts end here. I did reach out to fanduel as well and they are pretty much useless with their customer service. They claim there is nothing wrong on their end with the app it has to be my roku tv. This is a 65" ONN Roku tv. I have a 55" TLC Roku tv in my bedroom that the app works fine on...... Any help or advise would be much appreciated.....

app playback

19 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    27 days ago

    Hey there doclobster3​ and dfansler​ 

    We noticed that you're running into an issue with Fanduel Live TV, it keeps crashing and kicking you back to the home screen.

    To get this check, please provide the following details requested by RokuRiamie-D​. 

    Let us know when you can!

    Roku Community Team

  • dfansler's avatar
    dfansler
    Newbie
    29 days ago

    Im also running into the same issue with a roku streaming stick 4k. I have uninstalled the fanduel sports app, cleared the roku app cache, done a hard restart of the roku, reinstalled the app, ensured my usb power supply was plugged direct to outlet. On Fanduel sportsnetwork app only (all other apps work fine) after about 1-2 mins of play time (live streaming) the app crashes and dumps me back to the home screen. 

  • doclobster3's avatar
    doclobster3
    Newbie
    29 days ago

    I am also having this issue. Resetting cache and factory reset on Roku did not work. Fanduel works fine for about 30 seconds, then crashes to Home Screen. This happens every single time. It’s incredibly frustrating.

  • RokuTV's avatar
    RokuTV
    Reel Rookie
    2 months ago

    Mine is doing the same thing and it just started about a week ago. 

  • mjs5555's avatar
    mjs5555
    Reel Rookie
    2 months ago

    I'm having this exact same issue. Only issues with one TV, a 65" TCL. All other devices work fine. Was there any resolution to this issue? Thanks. 

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      2 months ago

      Hi mjs5555​ 

      It appears that you're encountering an issue where the FanDuel app freezes on your Roku TV. We'd like to pass this to our team to further investigate. Please provide the details requested in this thread.

      Looking forward to hearing from you!

      Roku Community Team

      • RokuTV's avatar
        RokuTV
        Reel Rookie
        2 months ago

        Mine is doing the same thing.  It just started a week ago.  It was working fine prior. 

  • DSpiel's avatar
    DSpiel
    Newbie
    2 months ago

    I'm having issues with the FanDuel app on several devices.  It plays for 2 minutes.  Freezes for 10 seconds.  Plays for 2 minutes and then eventually completely freezes up, or the announcers voices get very deep and slow.  Eventually it just goes back to the Fanduel main page.  

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 months ago

    Hey Jerkface66​

    We get that you're having trouble with the Fanduel Sports App on your Roku TV. We're here to assist.

    Does it happen to all content inside the Fanduel Sports App, or have you checked the other apps to see if the same issue occurs? How about trying to connect it to another network, like a mobile hotspot?

    Let us know how it goes!

    Roku Community Team

    • Jerkface66's avatar
      Jerkface66
      Channel Surfer
      2 months ago

      Thank you for your reply. I have tried running it with my phones hotspot but it does the same thing. Anything that I want to watch on the app live freezes and again the audio does not match the video....

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 months ago

        Jerkface66​

        So, this only happened on the Fanduel Sports App when watching live shows, correct? There might be a glitch with their station, and we don't have control over the live shows inside the standalone app.

        Try contacting the Fanduel Sports App support for further assistance again, as they manage and control their apps.

        Roku Community Team