Forum Discussion

bradamant's avatar
bradamant
Reel Rookie
4 years ago
Solved

Fancy new TV stuck at 1080p instead of 4k?

Hi folks, I posted about some problems a while back when I got a new Roku Ultra and attached it to my old TV. Got that fixed, but now I've gotten a new TV (2022 Samsung The Frame) and plugged the Rok...
app playback
  • atc98092's avatar
    atc98092
    4 years ago

    On Samsung TVs, you need to go into the HDMI settings and enable "UHD Color" on the port your Roku is using.

    If you are using an AVR and your Roku is connected directly to it, you would enable that setting on the port that the AVR is connected to. Also, your AVR would need to support 4K/60, which isn't a certainty. If your AVR does support 4K, make sure you have video passthrough enabled so it isn't altering the video feed.

atc98092's avatar
atc98092
Community Streaming Expert
4 years ago

On Samsung TVs, you need to go into the HDMI settings and enable "UHD Color" on the port your Roku is using.

If you are using an AVR and your Roku is connected directly to it, you would enable that setting on the port that the AVR is connected to. Also, your AVR would need to support 4K/60, which isn't a certainty. If your AVR does support 4K, make sure you have video passthrough enabled so it isn't altering the video feed.

bradamant's avatar
bradamant
Reel Rookie
4 years ago

Thank you so much! You saved me a lot of research and wasting money on extra cables.

It took some digging in the Samsung menus to execute this so let me leave breadcrumbs for anyone else encountering this.

(Samsung not Roku) Menu > Settings > All Settings > Connection > External Device Manager > Input Signal Plus

Then go to the input you want to change and click it. It didn't give me any choices but put up some message about having switched to HDR? Sorry, I didn't write that part down and don't want to risk switching it back.

I tried the Roku automatic detection thing again and now it says 4k!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    bradamant-

    Thanks for reporting back and sharing your findings.  I wish more people did that.

  • danielw23's avatar
    danielw23
    Newbie
    3 years ago

    Thank you so much for posting this specific information - saved me a ton of time and hassle.  The information on the Roku site is outdated based on the new Samsung menu options.  Again, really really appreciate this!