Forum Discussion

klambert's avatar
klambert
Streaming Star
4 months ago

F1TV Premium freezing on TCL Roku TV

I have a TCL Roku TV (50S535) and there's some kind of glitch between the TCL TV models and the new 4k F1TV premium. The picture freezes after 5 seconds. It's definitely not a bandwidth issue--the TV...
app playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
4 months ago

Hey everyone! Thanks for reporting this. 

It looks like you're having a problem with the F1TV premium since it was freezing.

If you need more help, contact the F1 TV app support. They can provide better troubleshooting specific to your issue.

We hope everything will be sorted out soon for you!

Roku Community Team

user41's avatar
user41
Newbie
3 months ago

Still and issue.  Freezes after 5 seconds. F1TV tech support is useless.  After several emails they told me Roku is not compatible with 4k. I'm terribly disappointed in both F1TV and Roku for not getting this sorted out.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hi user41,

    Welcome, and thanks for keeping us posted!

    We're sorry for the experience. We'll be glad to investigate further this problem you had with the F1TV Premium channel, which keeps freezing.

    Can you please provide the following information?

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
    • Could you share a photo or video clip with us?

    We look forward to hearing from you and gathering your details.

    Thanks,
    Roku Community Team