Forum Discussion

Bkelton73's avatar
Bkelton73
Newbie
4 months ago
Solved

F1 TV App freezes on live feed. Wont work

It plays 5 seconds of the live feed and then freezes. Reinstalled, cleared cache and everything. Looked on Reddit and others having same issue.

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    4 months ago

    Hey everyone,

    Just to clarify, did the freezing issue start while watching live or on the app's home page?

    Have you also tried updating the app and restart the device? If not please try it by following the steps below:

    Update an app:

    1. Highlight the app
    2. Press the star (*) button on your Roku remote
    3. Check for updates

    After the update, restart the Roku device by going to Settings > System > Power. If there's no Power submenu, select System restart instead.

    For more details, please click here.

    If the issue continues, let us know.

    Roku Community Team

31 Replies

  • nizafed's avatar
    nizafed
    Channel Surfer
    4 months ago

    Same here , what would help on rokutv is an option to lower quality because i feel is ultra hd and the tv cant proceed that quality.

    • dchildress's avatar
      dchildress
      Channel Surfer
      4 months ago

      I’m on a TCL Roku tv and it has no trouble with other UHD content.  I’m so glad we get to pay more to not actually see races

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Hey everyone! Thanks for reporting this. 

        We see that the app is freezing when streaming on the live feed. 

        If you need more help, it’s a good idea to get in touch with the F1 TV app support. They can give you better troubleshooting that's specific to your issue.

        We hope everything will be sorted out soon for you!

        Roku Community Team

  • mattcccc's avatar
    mattcccc
    Newbie
    4 months ago

    Same issue. Chatted with F1 app support and they’re not aware of the issue. Might need to downgrade to the non-premium F1 package as the high-resolution could be the problem. 

    • nizafed's avatar
      nizafed
      Channel Surfer
      4 months ago

      Let us know if it fix the problem ill try that if so!

       

       

      Cheers

    • GavnukX's avatar
      GavnukX
      Newbie
      4 months ago

      How is this issue listed as resolved when it is clearly not?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Hey everyone,

      Just to clarify, did the freezing issue start while watching live or on the app's home page?

      Have you also tried updating the app and restart the device? If not please try it by following the steps below:

      Update an app:

      1. Highlight the app
      2. Press the star (*) button on your Roku remote
      3. Check for updates

      After the update, restart the Roku device by going to Settings > System > Power. If there's no Power submenu, select System restart instead.

      For more details, please click here.

      If the issue continues, let us know.

      Roku Community Team

      • nizafed's avatar
        nizafed
        Channel Surfer
        3 months ago

        A new update was issued, so i have updated the app and retry watching the replay of chinese GP , watched 5 minutes didnt get any freezing, so ill confirm this weekend during the Japanese GP saturday night.

         

        I'll keep you updated

         

        Thanks

  • JPC2's avatar
    JPC2
    Newbie
    4 months ago

    I get the same issue. Worked fine on Friday. Today I can’t watch the Sprint or the Race. I’ve changed the cable. In plugged everything. Re-connected everything and still nothing. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for reporting, JPC2!

      Can you drop your device details here to help us look into this more?

      • Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
      • Tracker ID (Press Home five times then press Back button five times)
      • App build version (Highlight the app from the Home Screen and press the Star * Button)

      Thanks again for your cooperation!

      Roku Community Team