Forum Discussion

bru87tr1's avatar
bru87tr1
Reel Rookie
2 years ago
Solved

Extra commercials being inserted into programs

Thats funny cause I get commercial breaks with on demand shows with the Roku sling app. But the same show on my Xfinity flex app I do not. So please explain that to me.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi bru87tr1,

    Thanks for your first post in the Roku Community!

    Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel is solely responsible for choosing the content and ads, and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to Sling TV Support to report the issue and for further help.

    In addition, Please be aware that while we can't please everyone with the displayed ads, we strive to avoid offensive images and other things that Roku users might disagree with.

    If you have any other questions or concerns, please let us know.

    Best regards,

    Chel

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi bru87tr1,

    Thanks for your first post in the Roku Community!

    Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel is solely responsible for choosing the content and ads, and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to Sling TV Support to report the issue and for further help.

    In addition, Please be aware that while we can't please everyone with the displayed ads, we strive to avoid offensive images and other things that Roku users might disagree with.

    If you have any other questions or concerns, please let us know.

    Best regards,

    Chel

    • bru87tr1's avatar
      bru87tr1
      Reel Rookie
      2 years ago

      Wow, that’s not one response I’ve heard before. When you guys say that over and over, it doesn’t make us smarter.

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago

        From what I have read, Roku’s standard deal is that they want 20% of a channel’s subscription fees or 30% of a channel’s ad inventory.  If a channel finds that to be excessive, they could increase the advertising on their channel to compensate for the ads or income given up to Roku.  I have no inside knowledge about content providers, but this seems like an obvious solution for them.