Forum Discussion

Dunedad's avatar
Dunedad
Channel Surfer
2 years ago

Express + skips app when first turned on

When I select an app/channel after turning on my express + it jumps from the app/channel selected to the app/channel next to it by itself.

It only does this the first time an app/channel is selected after turning on the TV/Roku. From that point on it works as normal until the TV/Roku is turned off for a bit and then is turned on again.

I have done the "soft reset" of the device but this didn't fix the issue. 

7 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Dunedad,

    Greetings from the Roku Community, and thanks for raising this concern directly with us!

    We will be more than happy to assist you further with this issue that you had with the Roku remote. Please try to unplug both the Roku device and the TV for 1 to 2 minutes and then re-plug them back again.

    Let us know how it works, and we will continue to assist you further.

    Best regards,
    John

    • Dunedad's avatar
      Dunedad
      Channel Surfer
      2 years ago
      Hi John,
      I've unplugged the Roku and the TV as you have suggested. 
      This didn't resolve the problem. 
      Would you like me to send a video showing what Im experiencing? 
      Dunedad1 (Lyman Y)
      This is what is happening when I go to an app on the Roku home screen the first time after turning on the TV/Roku system (see attached video) I use the cross on the Roku factory remote and chose the right arrow on the cross to go from the home screen menu to the app. When it goes to the first app (prime video) it switches from the prime video app to the YouTube TV app by it self without any command input. It doesn't do this at any other time after the first time selecting an app. 
      I have have tried another remote that I have for a different Roku express + and it is doing the same thing with that remote as well, this leads me to believe it's an issue with the Roku device. 
      This is might seem like a minor issue but it is annoying and inconvenient at times. 
      I have also attached a picture of the device information taken from the settings menu of this device. 
       
      I copied this text from the email reply that I sent to John B (Community Moderator) from my Gmail account, I can't seem to figure out how to attach the video and picture in this form. 
       
      Thank you for any advice/assistance you can give me with this issue. 
      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Dunedad,

        Thank you for keeping us posted!

        We'd love to know more about this issue that you're having with your Roku Express+ since it was skipping on the channel tiles. May we know what the current software version of your Roku device is by going to settings, system, and about?

        We look forward to hearing from you soon.

        Thanks,
        John