Forum Discussion

Joanne2013's avatar
Joanne2013
Reel Rookie
2 years ago
Solved

Every time I try to watch a season series or movie on prime. I get booted out.

How come every time I go into my prime account I get booted out strait back to the menu of regural TV. Help me please. It happens to my husband's account as well. 

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Joanne2013,

    Thank you for contacting us in the Roku Community. We extend a warm welcome to you! 

    We'd like to assist you with the channel playback issue you are encountering while accessing your Prime Video channel.

    We recommend removing the channel initially, performing a simple restart, and then adding it back to see if it resolves the issue. 

    For a more detailed explanation, please refer to the guided steps provided in the following document: How to Resolve a Channel Playback Issue.

    Sincerely, 
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Joanne2013,

    Thank you for contacting us in the Roku Community. We extend a warm welcome to you! 

    We'd like to assist you with the channel playback issue you are encountering while accessing your Prime Video channel.

    We recommend removing the channel initially, performing a simple restart, and then adding it back to see if it resolves the issue. 

    For a more detailed explanation, please refer to the guided steps provided in the following document: How to Resolve a Channel Playback Issue.

    Sincerely, 
    Rey