Forum Discussion

jwaynebsr's avatar
jwaynebsr
Newbie
6 years ago
Solved

Every few minutes the programming coming through Roku repeats the last 2-5 seconds.

Very regularly programming seems to repeat the last couple of lines of dialogue.  For instance, Last night Colbert walked out and said his first line of dialogue twice in a row.  It probably repeats ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi transplantwest,

    Thanks for posting here and sharing this information with us.

    Contacting the channel provider's support and inquiring about the issue is the best option for this situation. Most of the channels on the Roku platform are managed and maintained by the channel providers themselves.

    Thanks,
    Kash

kcollin3's avatar
kcollin3
Reel Rookie
5 years ago

I'm seeing this issue on the Roku Spectrum App as I just purchased a new Roku Streaming Stick+ because the app version on my new smart Samsung does support cloud DVR.  I have uninstalled and reinstalled the application on Roku and still see this issue on Roku.   

The Spectrum App on Samsung does not repeat the last 2-5 seconds but it does not have cloud DVR capability either.

kcollin3's avatar
kcollin3
Reel Rookie
5 years ago

I found a solution to this problem. I purchased a Netgear modem and turned on dynamic QOS (Quality of Service). This gives streaming video and zoom calls higher priority than other requests. I had a lot of bandwidth (190MBps download) and could not understand the need for it but it solved he problem. I do have 14 different devices in the house but not much going on besides a surfacing on a phone and streaming spectrum. I do have devices such as an Netgear AC1200 extender, Ecobee thermostat, and garage door openers that are on all the time.

I have the Netgear Nighthawk AX4300 that I purchased from Costco for $129. Great deal and better than the Netgear Nighthawk R7000 that I returned to the store although they both solved the problem. The AX4300 was WiFi6, better house coverage, and less expensive.

  • WaltG47's avatar
    WaltG47
    Newbie
    5 years ago

    I have the same/similar problem--CNN, ESPN...whatever. Except that instead of repeating the last 2-5 seconds, the screen goes black momentarily and then the programming repeats the last 10-15 minutes of what was showing prior to when it blacked out. In other words, I get to watch the 3rd quarter of the fgame over and over...and the same news report over and over.  Maddening. If it's a modem problem, why would this start now? (unless my modem is going on the fritz...)  Any thoughts/help?

    Have a Roku stick...

    • RichC's avatar
      RichC
      Newbie
      5 years ago

      Same problem here. Seems to be only with the Roku channel for me.

      • RicardoA87's avatar
        RicardoA87
        Reel Rookie
        5 years ago

        I’m having a similar problem with the Roku channel. Every 15 seconds it goes into repeat mode. It repeats one time then continues for another 15 seconds before it repeats the previous 15 seconds. This started a few days ago with occasional repeats until now when it’s become full time!! Really ROkU?

    • bbarnouw's avatar
      bbarnouw
      Channel Surfer
      4 years ago

      Similar problem too.  Typically on my Roku Sticks (both of them) a program starts usually on the SLING App goes black or just jumps to the last commercial break in the middle of programming, then come back at the same spot it jumped off, eventually the program completes, but sometimes it's pushed back as far as 20 mins!  I have noticed this on Sling watching Fox News, and even the NFL channel, where we've seen the same play 2-3 times in a row.  I have also noticed this on PLUTO as well.

      • Redkay2's avatar
        Redkay2
        Channel Surfer
        4 years ago

        I posted this question when I was watching on my roku device but since I got a new roku tv it does not happen.   Just wondering if it is an issue with the stick or device.