Forum Discussion

johi1804's avatar
johi1804
Newbie
3 years ago
Solved

Every day sign in Wondrium App

I have to sign into Wondrium every day when I want to watch the content. It's the only App were I have to do that day by day. Any ideas?

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey morenlucky 

    Thank you for posting in the Roku Community!

    We're sorry to hear that you're having login issues with the Wondrium Channel. We're here to help you get this fixed. Here's the troubleshooting step to solve the issue:

    1. Highlight the channel on Home screen.
    2. Press the * key on the remote and choose the Remove channel option.
    3. Restart the Roku device from Settings > System > System Restart.
    4. Reinstall the channel from the Streaming Channels on home screen menu.
    5. If channel requires a login, you may need to log in again.

    If the issue persists, it's best to reach out to the channel provider directly to inquire further about the login and authentication issue. 

    Keep us posted, and let us know if there's anything we can do to further assist.

    Sending you the best,
    Kash

  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi pwm1,

    Welcome to the Roku community!

    Thanks for letting us know about the issue you're experiencing with the Wondrium channel.

    In order to resolve this, we suggest reaching out to Wondrium's customer support, as they can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication, and many channels on Roku are developed and maintained by the channel provider themselves.

    Please keep us posted if you need further assistance or clarification.

    Warm regards,

    Chel

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi johi1804,

    Thanks for your first post in the Roku Community!

    We understand that you are having an issue with the Wondrium channel that is requiring you to sign in when playing content.

    In order to resolve this, it's best to reach out directly to get the channel going on your Roku as they can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

    Please keep us posted if you need further assistance or clarification.


    Best regards,
    Mary

    • morenlucky's avatar
      morenlucky
      Reel Rookie
      3 years ago

      I am having the same problem, but it all started after I replaced my aging Roku stick with a new one.

      That makes me think it's more of a Roku problem than a Wondrium issue.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hey morenlucky 

        Thank you for posting in the Roku Community!

        We're sorry to hear that you're having login issues with the Wondrium Channel. We're here to help you get this fixed. Here's the troubleshooting step to solve the issue:

        1. Highlight the channel on Home screen.
        2. Press the * key on the remote and choose the Remove channel option.
        3. Restart the Roku device from Settings > System > System Restart.
        4. Reinstall the channel from the Streaming Channels on home screen menu.
        5. If channel requires a login, you may need to log in again.

        If the issue persists, it's best to reach out to the channel provider directly to inquire further about the login and authentication issue. 

        Keep us posted, and let us know if there's anything we can do to further assist.

        Sending you the best,
        Kash