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minesh228's avatar
minesh228
Channel Surfer
2 years ago
Solved

ESPN Plus keeps turning off on my Roku

ESPN Plus keeps turning off on my Roku. Facing this issue from 3-4 days while watching Cricket World Cup. Please help

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, minesh228,

    Welcome to the Roku Community!

    Thanks for sharing this information with us, and we're sorry to hear about the trouble. Let's troubleshoot this to resolve the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for letting us know, minesh228.

    Have you tried to connect to an alternative network connection, such as a mobile hotspot, to see if the playback issue you've been having with the ESPN app will still occur? In addition, have you experienced this issue with other apps or channels on the Roku streaming platform? 

    We'll be looking forward to your response. 

    Kind regards,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bous,

    Greetings and welcome to the Roku Community.

    Let's try to perform some troubleshooting steps to resolve this. Above this thread, we have provided steps to remove, restart, and re-install the channel as the troubleshooting guide. Kindly refer to the comment above. If the issue persists, kindly let us know so we can proceed with other steps in addressing this channel issue.

    Let us know how it goes.

    All the best,
    Kash

19 Replies

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  • OwnerofDevices's avatar
    OwnerofDevices
    Roku Guru
    2 years ago

    I have an ESPN+ subscription and I launched the cricket game. However, my Roku stayed on until I turned off my Roku. I left the match stay on for 30 minutes.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, minesh228,

    Welcome to the Roku Community!

    Thanks for sharing this information with us, and we're sorry to hear about the trouble. Let's troubleshoot this to resolve the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted.

    All the best,
    Kash

    • minesh228's avatar
      minesh228
      Channel Surfer
      2 years ago

      Tried the steps still facing the same issue. Any other troubleshooting methods please

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, minesh228

        Have you tried contacting ESPN directly and inquiring further about this issue for a workaround and resolution? If not, we recommend reaching out to them, and an update on their end would likely fix this issue.

        We hope for your understanding regarding this.

        All the best,
        Kash

    • minesh228's avatar
      minesh228
      Channel Surfer
      2 years ago

      Nope, I just deleted ESPN subscription and started Sling. looks with issue with ESPN+ and Roku combination.

      • Bous's avatar
        Bous
        Channel Surfer
        2 years ago

        I tried diff. Combinations

        1. changed hdmi port with ultra same issue

        2. changed hdmi cable with ultra - same issue

        3. Used Roku premier (1080p) - No issue

        4. used Apple TV - no issue

        5. Changed refesh rate to 1080p on roku ultra - This worked.

        For me issue is Roku ultra 4k refresh rate and espn cricket which crashes after 7min

         

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      We appreciate you for providing more details regarding this issue, and we will be gathering more details to forward to the appropriate Roku team for review and resolution. Please provide the details below:

      We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
       

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • What channel, and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
      • A photo or video clip referring to the issue,

      Once we receive the information above, we'll send it over to the team.

      We look forward to your response.

      All the best,
      Kash

      • Bous's avatar
        Bous
        Channel Surfer
        2 years ago

        Issue occurred again, below is info. This happens only when I watch live cricket  (doesn’t have this issue when I watch any other sport live or on-demand)

        Model: 4670X - Roku Ultra

        Serial Number: YJ002A337008

        Software version: 12.5.0 build 4175-46

        Device ID: KWA082337008

        Channel: ESPN build 2023051800

        GC version: 10.2.30

        Tracker ID: 08-427-099