Forum Discussion

KevProfile's avatar
KevProfile
Reel Rookie
2 years ago

ESPN Plus keeps turning off on my Roku

I am also facing the same issue. It's quite frustrating. I am following live Cricket on my ROKU TV on the ESPN app. First it freezes then the TV restarts. It keeps happening. Quite a dissapointing experience.

13 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi KevProfile,

    Greetings from the Roku Community!
    We understand you're having a problem with your ESPN channel. We're happy to help you. Please try these troubleshooting steps below: 

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    Let us know how it works, and we will continue to assist you further.

    All the best,

    John

    • KevProfile's avatar
      KevProfile
      Reel Rookie
      2 years ago

      Hi John,

      Thanks for your reply. Unfortunately, I do not see the Remove channel option. Below are the options available for me.

      • My rating
      • Move channel
      • Manage subscription
      • Check for updates
      • Give us feedback
      • Close
      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        KevProfile-

        Is your ESPN+ subscription made and paid through Roku?  If so, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. 

        Now when you return to the channel tile, the "Remove channel" option will be shown and you can proceed to remove the channel. 

        Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.             

    • Jkamien's avatar
      Jkamien
      Channel Surfer
      2 years ago

      That solution worked for me! Don’t skip the restart step. It only fixed ESPN once I restarted before reinstalling ESPN

  • minesh228's avatar
    minesh228
    Channel Surfer
    2 years ago

    I am also facing similar issue and even after following the steps suggested getting the same problem.

    • cptnemo's avatar
      cptnemo
      Channel Surfer
      2 years ago

      i also tried to remove the espn app, restart roky and reinstall. Still same problem remains. I have the roku Ultra model currently.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi KevProfile cptnemo,

        We're glad that you reached us here and appreciate the troubleshooting efforts. We'd like to take a closer look and see what causes this behavior.

        Try connecting your device to an alternative network like a mobile hotspot then try to access the channel again to see if that helps.

        Please keep us posted!

        Thanks,

        Rey