Forum Discussion

cwilli40's avatar
cwilli40
Reel Rookie
4 years ago

ESPN Playback - Connection Errors

Within the last week, my ESPN app has randomly stopped working. When I try to play a live stream, I get the following error:   "Connection Error - We are unable to connect you to the service. Pleas...
Tonythedrummer's avatar
Tonythedrummer
Newbie
3 years ago

I have the same issue happening to me now with ESPN+.   Was anyone able to get their situation resolved?   

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Tonythedrummer,

Thanks for your first post in the Roku Community!

We understand you are having difficulties accessing the ESPN+ channel and we will work with you to resolve this issue.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary