Forum Discussion
This is happening on both of my Roku devices, and the information is below.
Device 1
Model: 43S421
Software Version: 10.0.0
Device 2
Model: 65S421
Software Version: 10.0.0
Those look like Roku TV models. Those look sort of like TCL model numbers, but I'm not sure.
I'm not as knowledgeable about Roku TV devices, so I'll step back for others to help.
- joho4 years agoReel Rookie
Did you ever get a solution to this? I'm having the exact same issue on both my Roku devices.
J
- RokuDanny-R4 years agoRetired Moderator
Thanks for the post.
Can you please specify the issue you are experiencing?
With more detailed information, we will be able to assist you further.
Thanks,
Danny- joho4 years agoReel Rookie
Sure thing. Whenever I launch the ESPN app, I get the same message as above:
"Connection Error - We are unable to connect you to the service. Please verify that you are connected to the internet and try again".
Other apps work fine, my internet connection is fine, and I can connect to ESPN from my laptop, iPad, and phone. The only thing that doesn't work is the ESPN app on my Roku Premier. I tried switching to an older Roku I have (not sure which model and I'm not home right now), and got the same result. I also tried going through a vpn in case my IP was blocked, but same result. I've also tried deleting and re-installing the app numerous times, to no avail.
It would be awesome to find a solution, as I'm out of ideas. Let me know if any other info is needed.