My CNBC app is not working for five days now. After showing CNBC logo, it switches to a blue screen and stays there. Not even asking for a provider login. I tried clearing cache, resintalling the app, restarting the device and even doing a factory reset on my Roku Ultra - same blue screen. Not sure whther the issue is on the ROku or CNBC side, because all other apps are working fine.
I had issues with login to CNBC for six month now because of the daily request for relogging with my provider (Hotwire Communications). It goes through the process, asks me to pick my provider and then authorizes without even asking for user name andpassword. Every single day! I wrote to CNBC support and their answer has been consistent - they are working on it! A typical case whennobody is accessible to take responsibility and the lead to have the issue resolved. ANd the junior stuff at the gate are not capable to understand that this inability to address a matter for a long time damages the brand reputaion. I would appreciate some guidance if someone was able to resolve these issues.
Yes, I tried numerous times to restart the device after delition of the CNBC (the only not working channel) befre re-installing. I even tried restoring ROKU to factory settings. No difference. CNBC is not acting on my messages to them. Not sure what lse can I do. I would like to do some sort of hard reset as if I would have gotten a new device, but not sure there is way besides the option to reset to factory settings.
