Forum Discussion

Drummerman42's avatar
Drummerman42
Reel Rookie
2 years ago

Error code:cloudpatherrorauthorization

Anyone getting the cloud path error authorization with the NBC Sports app? It was working fine a few weeks ago and then all of a sudden this error started to appear. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Drummerman42,

    A warm welcome here in the Roku Community!

    We will be more than happy to assist you further with this issue that you're having with the NBC Sports channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    If the problem still persists, please keep us posted.

    Kind regards,

    John

    • Drummerman42's avatar
      Drummerman42
      Reel Rookie
      2 years ago

      Did the update and we’re still experiencing the same problem. Not sure if it has to do with the Roku software update. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for keeping us in the loop. Drummerman42.

        It seems that the error code you have provided is specific to the NBC app; in this case, we would suggest that you contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. You can reach NBC support here.

        However, as an additional workaround, kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel.

        Let us know what you find out.

        Regards,

        Janadee

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! alex58,

        We're thrilled to have you with us in the Roku Community!

        Thank you for reaching out to us about your feedback. No worries; we'll share it with the team.

        Thanks,

        Arjiemar