Forum Discussion

Becka58's avatar
Becka58
Newbie
10 months ago

Error code cloudpatherrornoconfiguration

When trying to open the USA or SYFY app on my roku device it goes to a black screen saying sorry we are having trouble. Error code: cloudpatherrornoconfiguration.  This issue started last week. I have removed the apps, system restart the roku, and then added the apps back and I still get the same error.  I have updated the roku software and system restart. I have updated the USA and SYFY apps. I even disconnected the network(internet) from the roku and added the network back in. That didn't work either. How can I fix this?

3 Replies

  • andyross's avatar
    andyross
    Roku Guru
    10 months ago

    Not any real help, but I just did a check, and had no problems with SyFy starting up, so it's not a wide problem.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    Becka58-

    Cloudpath is an access authorization system used by The NBC/Universal family of channels, and possibly others. Cloudpath errors usually deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication.

    One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and re-authenticating with your TV provider credentials. If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.

    Let us know how you make out.

    • MeghanFloyd's avatar
      MeghanFloyd
      Newbie
      10 months ago

      I am new here, facing a problem, can I ask it here or do I have to create a new thread?

      Spoiler
      It sounds like you've taken all the right troubleshooting steps. The error code "cloudpatherrornoconfiguration" suggests a problem with the app's configuration or its connection to the streaming service's servers. Since you’ve already tried reinstalling the apps, restarting your Roku, updating software, and reconnecting the network, the next step would be to contact the support teams for both the USA and SYFY apps to report the issue and request assistance. Additionally, you might want to check the Roku support forums or community pages to see if others are experiencing similar issues and if there are any updates or workarounds provided by the community. When essays and papers become too much to handle, some students turn to DoMyPaper. Over https://domypaper.com here you will find how to contact their essay writers. The service offers customized writing support, creating essays and research papers designed to meet specific academic needs and standards.