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Fraydnerv's avatar
Fraydnerv
Channel Surfer
3 years ago

Entire show I was watching on BritBox through Roku channel suddenly disappeared

I was watching a few episodes daily of old MI-5 show on BritBox through the Roku Channel.  Today I went to watch more episodes, and the entire show has disappeared.  What is that about?

Also, as a side note, I only have BritBox through Roku Channel because the "real" BritBox app suddenly quit working on my Roku system and no-one could figure out why.  This was months ago, and I have occasionally tried to get the original app to work, but no luck.  BritBox is much better through their own app than getting it through the Roku Channel.   I don't care for the way Roku "integrates" the BritBox shows into their channel, I preferred it as a separate entity.  There were some little "extra" things on the actual app that apparently are not included through the Roku Channel.

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Fraydnerv, 

    Thanks for reaching out to the Roku Community. 

    We can see that the TV Show is not available to stream on The Roku Channel: Britbox but only on the standalone Britbox channel. 

    Secondly, allow us to help you get access to the standalone Britbox channel. Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting to ensure a clean channel install. 

    If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Keep us posted on how it goes. 


    Regards,
    Nimfa