Forum Discussion

PuzzledCyrus's avatar
PuzzledCyrus
Reel Rookie
3 years ago

Empty list of channel icons in STREAMING CHANNELS in Guest mode

I have SW 11.0.0, build 4193

When in Guest mode, selecting Streaming Channels/ Channel Store shows the category list, but no icons appear in the right hand panel. I can however Search Channels by name and install from list presented. When I’m not in Guest mode the icons appear properly in the Channel store!

I have reset Roku multiple times - same behavior. 
Icons for programs or channels show up fine in other top level menu options, like Featured Free, Live TV, What to Watch. 

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    3 years ago

    PuzzledCyrus 

    This has happened before, and it's often (but not always) been resolved by restarting the network devices.

    • snowblind40's avatar
      snowblind40
      Newbie
      3 years ago

      I am currently experiencing this issue on my Roku devices where there are no icons in the Home menu even though when you go to streaming channels, it clearly shows that all the apps are installed.  No amount of resetting the devices has helped me make the icons show up in the home menu.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        snowblind40, are you saying you have more than one Roku device doing this?  Have you tried restarting all of your network equipment - gateway/modem/router?