Forum Discussion

scr1950's avatar
scr1950
Newbie
6 months ago

Earth abides episode 5 on MGM+

Why can't I see Episode 5 Earth Abides on MGM+ through Roku  Channel? MGM customer service says the episode is available to watch, but Roku channel subscribers can't get it. Why?

 

 

 

5 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Access is controlled by the providers, and sometimes they don't allow access to all of their content when a subscription is through 3rd parties like Roku. It is always best to subscribe to a service directly with the provider so there's no issue accessing all the content the provider offers. 

    • Nope2023's avatar
      Nope2023
      Reel Rookie

      atc98092 ... Nah. You're letting Roku off too easily. If a software company is going to host a another paid streaming product via their platform, this is a glitch with the platform, especially if other 3rd party streamers of MGM+ have all of the episodes available too. In fact, Max/HBO had similar glitch where episodes weren't even named correctly via the ROKU platform. lol 

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Again, Roku is not the provider, MGM is. They are the sole entity that controls what's available via the different streaming methods. All Roku can do is either accept what MGM offers or decline, and if they decline they can't offer anything. MGM has sole control. 

        And the MAX issue you refer to was still something HBO had to fix, it wasn't something under the control of Roku.