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SeekMocha's avatar
SeekMocha
Newbie
2 years ago
Solved

Duplicate channel icons for Paramount

I recently subscribed to "Paramount+ with SHOWTIME® on The Roku Channel". There is now an icon in my channel lineup with that exact title. This icon is fully functional. However, another icon has als...
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  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate your first post here in the Roku Community, SeekMocha!

    Thank you for bringing this to our attention and we'd be more than happy to provide further information about this. 

    Please be informed that your subscription to the Paramount Plus channel through Roku can only be accessed inside The Roku Channel. You can remove the standalone channel on your Home screen by highlighting the channel tile and pressing the star (*) button on your remote. If you are unable to do so, is 'Manage your subscription' one of the options there? If you have an active subscription directly from the channel provider, that's most likely the reason.

    Furthermore, to help you learn more about removing channels, kindly visit: How to Remove Channels from your Roku streaming device

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We appreciate your first post here in the Roku Community, SeekMocha!

Thank you for bringing this to our attention and we'd be more than happy to provide further information about this. 

Please be informed that your subscription to the Paramount Plus channel through Roku can only be accessed inside The Roku Channel. You can remove the standalone channel on your Home screen by highlighting the channel tile and pressing the star (*) button on your remote. If you are unable to do so, is 'Manage your subscription' one of the options there? If you have an active subscription directly from the channel provider, that's most likely the reason.

Furthermore, to help you learn more about removing channels, kindly visit: How to Remove Channels from your Roku streaming device

Best regards,
Carly

  • kbrunoohio's avatar
    kbrunoohio
    Newbie
    2 years ago

    I tried your suggestion.  Both app icons are connected to my roku account.  I can't delete one and keep the other. Very confusing.

    • KAYMAE's avatar
      KAYMAE
      Newbie
      3 months ago

      Same issue here. Very annoying because now I’m getting an error I have too many applications to open Netflix or YouTube when I only have 3 (2 of which are paramount) 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for chiming in, KAYMAE!

        We're glad you reached out about this issue so we can help you out!

        Firstly, are you referring to the Paramount Plus channel on The Roku Channel and the Standalone Paramount Plus app? See the image below:

        Just a heads up, the two apps are different. If you subscribe to Paramount Plus through The Roku Channel, you can only use it in that app, and the same goes for the standalone Paramount Plus app.

        If you’re only signed up for one and want to delete the app, highlight the channel tile on your home screen, hit the Star button to open the Options menu, select Remove channel, and confirm.

        In the meantime, to fix the error that you're encountering, try rebooting the Roku device to see if it'll do the trick.

        Keep us posted!

        Roku Community Team