Forum Discussion

bjedrick's avatar
bjedrick
Streaming Star
4 years ago

Don't watch the FreeVee channel on Roku

1. Once you watch (or even stop watching) anything, it stays in your watch list forever, and there is no way to remove it. Amazon says there is a remove function on their own app but it is not availa...
Chris_CK's avatar
Chris_CK
Reel Rookie
3 years ago

As soon as I signed in it filled my 'continue watching' que; despite not having used the service before.

As the Roku FreeVue app is as bad as the Peacock app, lacking 'remove' button, the trick with FreeVee is to log out.  Use FreeVee without being signed into your Amazon account.  They don't need all your viewing info anyway.  If they wanted all that 'valuable' watching info, they would be considerate to their customers' needs and wishes.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Chris_CK, 

    Thanks for reaching out. 

    Sorry to hear about the inconvenience you've experienced with the FreeVee channel not having a "remove" button. For clarification, are you unable to remove the channel on your Roku device? If that's the case, we recommend you try to restart your device and try again. We also suggest doing the restart from the Settings menu by navigating to Settings > System  > System restart.

    For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    Keep us posted. 


    Regards,
    Nimfa

    • Chris_CK's avatar
      Chris_CK
      Reel Rookie
      3 years ago

      I can remove the channel, using the [*] button.  What we can 'remove' is any programming on the 'continue watching' list.  As for calling the 'channel provider', or Amazon in this case, REALLY????  This is the year 2023; getting support for a free channel, outside of FAQs, which specific app deficiencies are not listed, is unreasonable to dream about. 

      So by not logging in, the app sees me as a new user, and only programs in progress are hence put on my 'continue watching' list.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Chris_CK 

        Thanks for the follow up.

        For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

         

        Thanks,
        Danny