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crferris1's avatar
crferris1
Newbie
2 years ago
Solved

Does not boot up, but power light is on

my power light is on and sometimes the device begins to boot up, but then freezes or goes to a no signal message on my TV. Mostly it goes directly to the no signal message on my TV. I have done a factory reset, which worked for a short time, but then reverts to no signal.

Most recent factory reset crashed after verifying internet connection.

I think it's time for a new box...

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for posting here in the Roku Community, rena168carper!

    We understand that your Roku device does not boot up, but the power light is on. We're here to assist you.

    You can follow the steps provided by renojim above the thread. Additionally, try plugging the Roku device into a different HDMI port. You can also try using a different TV to check if the Roku device is properly connected to the TV and the power outlet.

     

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    It might help to know the model number, but is it a model that uses a USB cable for power?  If you're using the TV's USB port to power it, try the provided USB power adapter or a charger/power adapter from a phone or tablet that can provide at least 1 Amp.  You might also try a different USB cable if it's not a stick that has a "bump" in the USB cable.  A stick won't work without that cable.

  • rena168carper's avatar
    rena168carper
    Newbie
    2 years ago

    Hello,

    I face the same issue. Please give me the answer. Thanks for creating it. I am still searching for a proper solution.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Thank you for posting here in the Roku Community, rena168carper!

      We understand that your Roku device does not boot up, but the power light is on. We're here to assist you.

      You can follow the steps provided by renojim above the thread. Additionally, try plugging the Roku device into a different HDMI port. You can also try using a different TV to check if the Roku device is properly connected to the TV and the power outlet.

       

      Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

      Thanks,
      Jharra