Do not see 4k content in Disney Plus app on Roku 4K TCL TV
- 2 years ago
Hi KGBDude,
We're glad you're a part of the Roku Community!
Thank you for letting us know about the Disney Plus channel display issue on your TCL TV. We're here to assist you.
If your Roku streaming player is having trouble detecting your TV's capabilities, you may want to manually change the display type setting. Follow these steps:
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Display type.
- Choose one of the available display types and press OK on your remote.
- Your screen may go black for a few seconds while the display setting is changed.
- Once an image is displayed, select "Yes, I can see it" and press OK on your remote.
- Your screen will return to the Display type menu, and a checkmark will appear next to the new display setting.
Note: If you receive a message indicating that your TV does not support a display type, you can still select it and try it anyway.
Please try doing this and see if it helps with what you're experiencing.
Best regards,
Jharra - 2 years ago
I had the same issue with my two (2) HDR capable TCL Roku TV's with Disney+ and Hulu. HDR support was gone and all labeling for HDR was also removed from both applications. The 'fix' seems to have come with the update to ROKU OS Version 13.0.0 - Build 24062-30 that arrived on both of my TV's today. After the update from OS 12.5.5. to the version above, HDR support and labeling has returned.
- 2 years ago
Yes, had roku OS update yesterday and 4k is back 🙂