Forum Discussion

JanJ's avatar
JanJ
Roku Guru
2 years ago
Solved

Display resolution on Roku Ultra downgraded after software update

Latest software for Roku UIltra 4 lite steps in Panasonic RX V479 

you hit home on Roku remote….,

or pretty much any key…..

and Panasonic RXV-479 changes to AV4!

didn’t do that on any prior firmware!

no new firmware in Panasonic for over a year. 
was on Smart HDMI PRIOR TO THIS

That is the fix. 
however, Smart HDMI Did make operation far smoother. 

Please fix your code!

  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Hi, JanJ 

    Thanks for the update.

    I appreciate you for confirming that the issue has been resolved with the recent Roku software updates.

    This thread will now be closed due to its age. If you encounter further issues, we encourage you to create a new thread here in the Roku Community.

    Thank you for your input.

    Best,
    The Roku Community Team.

9 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, JanJ!

    Thank you for bringing this to our attention, and our sincerest apologies for any inconvenience this may have caused you. We want to look closely into this matter and find you the best resolution possible.

    Before proceeding, may we know your Roku Ultra's current software version? The Roku streaming platform aims to provide convenience and satisfaction, so we constantly update and upgrade our platform. 

    You may refer to our blog to learn more about the updates made. | Introducing new Roku features: Backdrops, Roku Smart Picture, and more

    Nevertheless, we'd like to know your current software version so we can assess your concern better and provide an accurate resolution. 

    Best regards,
    Carly

    • JanJ's avatar
      JanJ
      Roku Guru
      2 years ago

      as mentioned... It happened after the firmware upgrade you pushed last week...

      It also removed 4K Automatic Display settings...

      and, one of the 4K Display settings changes the DTV Resolution to 1920x1080

       

  • JanJ's avatar
    JanJ
    Roku Guru
    2 years ago

    4K Dolby Display setting changes DTV APP to 1920x1080

    4K HDR Display setting Keeps DTV APP at 3840x2160, but changes video to a INCORRECT pastel colors

    In Prior firmware this did not happen, and 4K AUTO worked flawlessly.... 4K AUTO Now Removed...

    The Remote control issues also occurred since the last firmware Update....   As Posted before, a Temporary work around was enabled by TURNING OFF SMART HDMI in Panasonic RX V 479

    Panasonic RX V479 is loaded with the FINAL firmware: V2.86

    The FIRMWARE ON ROKU 4K ULTRA LITE is:  13.0.0  Build 24028-DE

    That is a lot of issues, but I guarantee you, Prior version did not have them!!!!

    • JanJ's avatar
      JanJ
      Roku Guru
      2 years ago

      Any way to go back to prior firmware on ROKU 4K Ultra Lite????, that prior firmware worked FLAWLESSLY with SMART HDMI????

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        JanJ 

        Additionally, can you please try connecting your Roku Ultra directly to your TV to see if the issue persists without the Panasonic receiver? We'd like to determine if this does not interfere with your receiver. 

        Thanks,
        Carly

         

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for the added information, JanJ.

    Our sincerest apologies for any trouble and inconvenience this may have caused your streaming. 

    In this case, we will coordinate with the appropriate Roku team to further investigate your Roku Ultra streaming device and determine the cause. With this being said, kindly provide us with the following details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

    We'll be looking forward to your response so we can provide you with an accurate resolution. 

    Thanks,
    Carly