Forum Discussion

Blazedsm's avatar
Blazedsm
Newbie
7 months ago

Disney+ randomly powers off television after 3min

We took advantage of the Black Friday sale this year 11/25 and was able to obtain one of these 65” for the $228 deal which was amazing. 

Everything is working as intended. I’ve tested multiple other apps that were pre-downloaded during the software update. Crunchyroll, Hulu, Netflix, Spectrum TV app, and of course Disney+. 

Each time I have the Disney app open and movie is playing, it shuts the television down after 3 min of watching anything. Only with Disney+. I’ve uninstalled the app and downloaded again yet it happens continuously without fail. After 3 min it shuts the television off. 

I have a 43” in my bedroom and never had an issue such as this. We’re plugging the power cord directly into the wall and have done the system restart as well as a factory reset to have it happen each time I try. 

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, Blazedsm 

    Welcome to the Roku Community.

    We appreciate you for letting us know about the issue you have encountered with the Disney+ app that shuts down after minutes of streaming, and our team would like to gather more information for us to help. Can you please provide the details below?

    • What specific Roku device you are having issues with?
    • Is this happening with a specific content on Disney+ or happens with all of the contents you try to stream?
    • Can you provide a video referring to the issue?

    With more details, our team can assist you further.

    Best wishes,
    Kash