Forum Discussion

NYCchick's avatar
NYCchick
Newbie
6 months ago

Disney plus still not launching

I have seen post where the Disney+ is not launching. I also saw in November. There was a resolution however mine still remains not working. I am providing the information below
device model: 3920X-Roku Premiere

serial number YH00F9763651 version 14.7 build 202411200

hoping to get some answers I have disconnected the device, reconnected it removed the app and reinstalled it, but it is still taking me directly to the home screen when I press the app Disney+ thank you for your help

 

app playback

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 months ago

    NYCchick-

    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.