Forum Discussion

LibraMom929's avatar
LibraMom929
Binge Watcher
2 years ago
Solved

Disney plus not working on any Roku- have upgraded to a Roku ultra lt and still

Disney plus hasn’t been working since the end of October roughly. I have talked to Disney plus tech support, done all the things to try and resolve the issue and it ended in a “we’ll see what we can ...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, AliceInBlue89 LibraMom929!

    A warm welcome here in the Roku Community!

    We appreciate you reaching out for support. No worries! We're here to find you the best resolution possible. 

    We can try to update the app by highlighting it and pressing the star* button on your remote. After doing so, remove the app by highlighting it and pressing the star* button on your remote, perform a system reboot by going to Settings > System > Power (skip if unavailable) > System restart, and after it reboots, add the app back again by selecting Store > Select Channels > look for the app > Add channel. 

    We need to make sure that this troubleshooting method has been done precisely to work. 

    Please let us know if the issue persists after this, and we'll continue assisting you. 

    Best regards,
    Carly

AliceInBlue89's avatar
AliceInBlue89
Reel Rookie
2 years ago

Me and my sister have the same issue as well as some other friends across 6 different states. All different rokus m. It works fine on other platforms. Vizio smart TVs, computers phone just not roku. 

LibraMom929's avatar
LibraMom929
Binge Watcher
2 years ago

Yes works on everything else for me too just not any Roku. We literally went out and bought brand new ones cuz the lady at Disney plus told us we had too old ones. They also tried telling me it was an isolated incident to just me, so I had one of my friends try hers and same thing. I would definitely call Disney plus and complain maybe the more people that complain the more opt they will be to fix it?

  • OwnerofDevices's avatar
    OwnerofDevices
    Roku Guru
    2 years ago

    Disney plus works fine on my Sharp tv and my two westinghouse tvs. Disney plus also works fine on my sound bar pro.

    • LibraMom929's avatar
      LibraMom929
      Binge Watcher
      2 years ago

      Ya I think it’s a Roku issue with their plug ins maybe? I don’t have a Roku tv I have the ultra lt that plus into ur hdmi port. Before that I had the one that Disney plus took off their list. So makes sense that one didn’t work but the ones I have now are approved. 

      • OwnerofDevices's avatar
        OwnerofDevices
        Roku Guru
        2 years ago

        One of my devices is a Roku streambar pro that is like a Roku ultra but it is wifi only.