Forum Discussion

T1000's avatar
T1000
Reel Rookie
3 years ago

DISNEY PLUS NOT WORKING on any of my roku devices. SIMPLY WILL NOT PLAY ONCE IN.

Disney plus doesn't work on any of my roku devices. I can watch on phone and tablets but not on Roku TCL or Roku Express device. Signed out and removed channel to fix but didn't work.
T1000's avatar
T1000
Reel Rookie
3 years ago

I'm in TX and have had Disney plus on my Roku Express and TCL Roku Smart TV since Disney + deployed. Had no problem all week until Friday.

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key on Roku remote and choose "Remove channel "option.[Note: If this is a premium channel to which you subscribed through Roku, "Remove channel" will be replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period. You can resubscribe later if you like.)Now the ”Remove channel" menu item will be back and you can remove the channel. ]
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find "System restart" under Roku menu path Settings > System > Power or under Settings > System'. Without the restart to clear the memory you may not get a clean reinstall.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

When completed you should at least have a clean copy of the app's current release in place.

If the problem persists at this point, it often means the current version of the channel app has a problem that must be addressed by the channel service itself, as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

  • T1000's avatar
    T1000
    Reel Rookie
    3 years ago

    Thanks for info. I tried all those solutions multiple times before posting question on site. Now Amazon Prime is not working. I was in tech support virtual chat but kept getting a freeze. I'll stay on pursuit of this.

    • Roberto3's avatar
      Roberto3
      Reel Rookie
      3 years ago

      Exact same thing, first it was Disney, then Amazon started doing the same. No fix will solve the issue...

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Roberto3,

        Thanks for your first post in the Roku Community!

        We would like to know how to identify and look further into this issue but will need more details. A few questions here to better understand what you're experiencing:

        1. Does the issue only occur on a specific channel or all channels on your Roku device?
        2. Are you being prompted with an error message?
        3. How long has the issue been occurring?
        4. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
        5. What troubleshooting steps have you taken so far to try to resolve the issue?

        With more detailed information, we will be able to assist you further.


        Best regards,
        Mary