Forum Discussion

RCMartin's avatar
RCMartin
Reel Rookie
3 years ago
Solved

Disney Plus malformed HTTP headers

I keep receiving the following error on a Disney Plus:   There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned. I have deleted the ...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi NoneU,

    A warm welcome here at the Roku Community! 

    We sincerely regret any difficulties this may have caused you. We see that you've tried to perform the troubleshooting steps that RokuJohnB provided above, and the issue still persists. Since this is an isolated case of the Disney+ app on your Roku streaming device, we highly recommend reaching out to their Customer Support or directly calling their line at 1-888-905-7888. 

    Furthermore, please be aware that even if it played correctly on other platforms, they have different system operations on the Roku platform, and most of the apps/channels here are being created, provided, and maintained by the channel provider independently. 

    Feel free to contact us again if there's anything else we can be of assistance with. We're always here, willing to help, as your convenience and satisfaction are what we aim for. 

    Kind regards,
    Carly

NullrayDK's avatar
NullrayDK
Reel Rookie
2 years ago

I am honestly not sure. I just know something is not agreeing between the onn roku tv and disney plus. It works fine on my phone, fire stick, and an express roku device plugged into a differet tv all on the same network, same disney account. Hmm very interesting.

 

Also pushing ok over and over on the remote seems to get it to work. I've gotten past it twice now with that technique hah

z-bob's avatar
z-bob
Streaming Star
2 years ago

Perhaps other platforms automatically retry rather than throw up an error.  I've been able to get past it by retrying manually; sometimes it takes 3 or 4 attempts.  I noticed I could play kids' content as well as trailers, but didn't realize they never start with a commercial.

BTW, I have a Roku streaming stick, not a Roku TV, and it's current on all updates.