Forum Discussion

RCMartin's avatar
RCMartin
Reel Rookie
2 years ago
Solved

Disney Plus malformed HTTP headers

I keep receiving the following error on a Disney Plus:  

There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned.

I have deleted the app, rebooted my Roku, and reinstalled the app with no luck.

Any solutions would be appreciated. 

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi NoneU,

    A warm welcome here at the Roku Community! 

    We sincerely regret any difficulties this may have caused you. We see that you've tried to perform the troubleshooting steps that RokuJohnB provided above, and the issue still persists. Since this is an isolated case of the Disney+ app on your Roku streaming device, we highly recommend reaching out to their Customer Support or directly calling their line at 1-888-905-7888. 

    Furthermore, please be aware that even if it played correctly on other platforms, they have different system operations on the Roku platform, and most of the apps/channels here are being created, provided, and maintained by the channel provider independently. 

    Feel free to contact us again if there's anything else we can be of assistance with. We're always here, willing to help, as your convenience and satisfaction are what we aim for. 

    Kind regards,
    Carly

73 Replies

Replies have been turned off for this discussion
  • phoenixk02's avatar
    phoenixk02
    Channel Surfer
    2 years ago
    I am having the same issue it started last night, and Disney + hasn’t worked since. I can connect my TV to my hotspot and it works and I don’t get the error but if it is connected to my home WiFi I get the error “there was an error in the HTTP response. this could mean that malformed HTTP headers or an HTTP error code was returned” I contacted Disney + support and I’ve done ALL troubleshooting. I use to be an IT tech so when it comes to troubleshooting I know how to do it. This has to be a Roku issue idk how but somewhere between the TV connecting to the WiFi and the TV playing a movie it’s malfunctioning.
    • greg2vn's avatar
      greg2vn
      Channel Surfer
      2 years ago

      My issue started yesterday afternoon and have done all the troubleshooting and mine is the same way. Played on my hotspot but won’t play when it’s connected to my home’s WiFi.

      • phoenixk02's avatar
        phoenixk02
        Channel Surfer
        2 years ago

        Yeah, it has to be a malfunction on Rokus servers side. I only say that because if it’s something to do with internet, I doubt we have to same internet so it’s something with Roku and internet. They need to fix it! Stop blaming Disney just to get out of it!

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, Community users!

      It has come to our attention that you are having playback issues with the Disney+ app on your Roku streaming devices or TVs and having the error message “there was an error in the HTTP response. This could mean that malformed HTTP header or an HTTP error code was returned”. No worries. We're here to find you the best resolution possible, and we appreciate you for bringing this to our attention. 

      You have mentioned that the playback issue was temporarily resolved by using an alternative network, such as a mobile hotspot. With that being said, may we know who is your current Internet Service Provider? Furthermore, we would be more than willing to request additional reinforcement from the appropriate Roku team to review this matter further and figure out the root cause of the issue. 

      Kindly provide us with the following details below for us to create a ticket effectively:

      • Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Internet Service Provider

      We'll be looking forward to your responses as we are more than eager to resolve this issue. In the meantime, your patience and understanding are highly appreciated.

      Best regards,
      Carly

      • AlexandGretchen's avatar
        AlexandGretchen
        Newbie
        2 years ago

        Roku device is a Westinghouse model WR65UX4019, serial number YN00YJ317700 with software version 12.5.0 build 4176-AM. device ID is 0L507Y317700. 

        Issue ID 00-448-924 (could not get the issue report tracker to come up on the actual error screen, it always took me back to home before I could get the issue report tracker up because of how hard it is to trigger.)

        Internet provider is Viasat, we have the viasat streaming box too. 

        how do we track the status of this issue and how to we apply for compensation for the outage?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi RCMartin 

    Thanks for posting on the Roku Community!

    We understand that you are having issues with the Disney + channel, which is showing an HTTP error. No worries! Help is here. If the issue persists on the Disney + channel only after attempting the troubleshooting steps and videos from other channels play fine, we suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    If there is anything else we can do to help you, please let us know.

    Best regards,

    John

    • RCMartin's avatar
      RCMartin
      Reel Rookie
      2 years ago

      I do not believe it’s a Disney+ issue as I am able to play the app on my iPad.

      • OwnerofDevices's avatar
        OwnerofDevices
        Roku Guru
        2 years ago

        Disney+ is working fine on my 2 westinghouse Roku TVs and my Sharp Roku TV.

    • Kkcutie1990's avatar
      Kkcutie1990
      Newbie
      2 years ago

      What are the trouble shooting steps? Having the same issue. Thanks!! 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Kkcutie1990,

      Welcome to the Roku Community!

      We will be more than happy to assist with your issue on the Disney+ channel. Please follow these steps:

      • Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
      • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

      If the problem still persists, please keep us posted.

      All the best,

      John

      • NoneU's avatar
        NoneU
        Newbie
        2 years ago

        Doesn't work try to fix it  but nothing use to work. Cancel  subscription why is this happening!!!!!

  • DarkWingDuck138's avatar
    DarkWingDuck138
    Reel Rookie
    2 years ago

    Just happened to me on my Westinghouse Roku TV. Did anyone get a definitive answer on this?  

    • NullrayDK's avatar
      NullrayDK
      Reel Rookie
      2 years ago

      I switched my network from 5g to 2.4g and that fixed it. I haven't switched back to 5g just yet but now I can finish the last episode of Ahsoka lol hope this helps

      • NullrayDK's avatar
        NullrayDK
        Reel Rookie
        2 years ago

        Switched back to 5gand it's still not working so I went back to 2.4 and it's now not working either. I'm on an onn 70" roku tv