Forum Discussion

Atfowler55's avatar
Atfowler55
Newbie
25 days ago
Solved

Disney not playing content and Netflix not loading

Both Disney+ and Netflix are not loading and playing content on my Roku device my Roku TV so far I have tried factory resets after deleting the app updating the apps. I have done a soft restart as well. I have cleared the cache, I have tried different Internet connections, hardwire connections, restarting my Internet, router Nothing has worked.

app playback
  • RokuJohnB's avatar
    RokuJohnB
    20 days ago

    HiWhosthatgirl​,

    Thanks for the post!

    If this is the only app having an issue, we suggest that you contact the app provider first for further assistance. Apps on Roku are maintained by their own developers.

    Let us know if you need anything else.

    Roku Community Team

8 Replies

  • Whosthatgirl's avatar
    Whosthatgirl
    Reel Rookie
    24 days ago

    That wasn’tAtfowler55​ that replied. They may still be experiencing issues with both platforms for all I know. 

    I sort of hi jacked their post because I’m having the same issue. It began the evening of 6/12/2025, lasted until the next morning. Resolved the afternoon of 6/13/2025. Now it’s the morning of 6/14/2025 and we’re experiencing the same issue again. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      21 days ago

      Thanks for keeping us posted, Whosthatgirl​!

      We appreciate the information you provided, but we would like to gather more information regarding your issue with the Disney+ app.

      Can you please provide the following information?

      • What Roku device are you using?
      • What troubleshooting steps have you tried?

      Looking forward to your response.

      Thanks,
      Roku Community Team

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    25 days ago

    Thanks for the update! Atfowler55 

    I need more information to take a closer look at this concern. Now that Netflix is working fine, which other apps are you having trouble with besides the Disney+ app? Can you tell me when you experienced this issue? 

    Keep me posted!

    Roku Community Team 

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    25 days ago

    Hey, Atfowler55 

    Thanks for posting!

    I see that you're experiencing content issues with your Disney+ and Netflix. I appreciate your effort in starting the troubleshooting steps, and I would like to learn more about the issue. 

    • Do you experience this issue only on Disney+ and Netflix, or also on other apps?
    • Do you see any error codes or messages when you open those apps?
    • Did you try accessing those apps on your other devices?
    • Providing a video or photo showing the issue would be helpful too.

    I'll wait for your response!

    Roku Community Team

    • Whosthatgirl's avatar
      Whosthatgirl
      Reel Rookie
      25 days ago

      Same thing with Disney+ over here.  I can sign into Disney+, but when I go to stream something the error message above is shown. Disney+ works just fine on other devices such as my iPhone and laptop. Netflix is fine for me. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        24 days ago

        Hi Whosthatgirl​,

        Thanks for the follow-up!

        We want to get additional information regarding your issue with the Disney+ app. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

        Can't wait to hear back from you.

        Thanks,
        Roku Community Team