Forum Discussion

XavsXavs's avatar
XavsXavs
Binge Watcher
11 months ago

Disney is not working in Onn. Roku TV

Hi all.

I purchased an Onn. Roku TV and after I installed it I can't use Disney+ and Netflix.

Disney+ tells me that I need to update the system in order to use it but when I try to update I get the message that the system is already updated.

Also netflix shows an undefined error and I can't use it.

I tried to update through the settings and it didn't work. Also tried through recovery menu and same result.

When I tried to download the update from the roku web site I get the message that the model is not recognized.

Info from my TV.

Model onn. : 100012589

Hardware ID: KD12X

Serial Number: X02700WTADWK

Version: 11.0.0 ver. 2697-H2

Can someone help me?

20 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    11 months ago

    Your Roku software version is way behind.  I don't know why it would say you're up to date.  Are you sure about that Hardware ID?  I can't find it.

    • XavsXavs's avatar
      XavsXavs
      Binge Watcher
      11 months ago

      Yes. I'm sure. I took the information from the settings menu. I'm in Mexico that's why the picture is in spanish.

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        11 months ago

        The software version is most likely the problem, but not being able to update may be the bigger problem.  Maybe someone like RokuTakashi can help.  I don't know why you have a TV with what appears to be an invalid Hardware ID.  You might want to contact onn to see what they have to say.