MM0
4 years agoNewbie
Disney channel on Roku no longer recognizes my email account
We have a subscription to Disney channel, which appears on our Roku home screen. Someone staying at our house tried to access the channel one day but could not. Now the channel asks me to log in and enter the password for our Roku account. I do but then it says it does not recognize my email. I checked the settings on the Roku account on the TV and the email is correct. I checked the email and updated my password on Roku.com and that works. I continue to pay the subscription for Disney each month, but I cannot access the channel. Should I try removing the channel and then try getting it again??
Any help is appreciated.
MM