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MM0's avatar
MM0
Newbie
4 years ago

Disney channel on Roku no longer recognizes my email account

We have a subscription to Disney channel, which appears on our Roku home screen. Someone staying at our house tried to access the channel one day but could not. Now the channel asks me to log in and enter the password for our Roku account. I do but then it says it does not recognize my email. I checked the settings on the Roku account on the TV and the email is correct. I checked the email and updated my password on Roku.com and that works. I continue to pay the subscription for Disney each month, but I cannot access the channel. Should I try removing the channel and then try getting it again??

Any help is appreciated.

MM

6 Replies

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  • Are you speaking about Disney Now or Disney+? How do you pay for Disney? Do you pay it from your Roku account or straight to Disney? There are actually 6 Disney channels available on Roku. Which one are you speaking of? 

    • MM0's avatar
      MM0
      Newbie

      I am talking about Disney+, which I pay each month. The merchant name appears on my statement as "Roku for Disney Electroni." I started to subscribe to Disney+ in 2020, several years after getting Roku. As noted, the Disney+ channel worked for 18 months until this January.

      • Streamer317's avatar
        Streamer317
        Roku Guru

        Ok so your paying for Disney+ through your Roku account correct? That is never a good idea with any streaming service. Always subscribe directly to the services website. Is the Disney+ channel currently logged into with another account? Exactly what happens when you launch Disney+ on your Roku? You are presented with the screen that says sign in or sign up? When you click sign in as you did before it no longer works? When you log into your Roku account online does it show an active subscription to Disney+?