Forum Discussion
RokuCarly
10 months agoCommunity Moderator
Welcome to the Roku Community, Griffk00!
Thanks for letting us know about the playback issues you've encountered on the Disney Plus app on your Roku device. We'd be happy to suggest some steps to help you troubleshoot.
If this is only happening on the Disney Plus app alone, kindly follow the steps provided below to help you troubleshoot:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
You may also check our support article related to this for reference: How to resolve a channel playback issue
Keep us posted!
Warm regards,
Carly
Rpm92109
10 months agoReel Rookie
The remote Disney+ button is stuck.
tried a repair of the electronic card without success.
removed the batteries, now using a retired iPhone as remote control