Forum Discussion

marieli_9's avatar
marieli_9
Reel Rookie
4 years ago

discovery plus Troubleshooting

I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device.  I notice the roku made an upgrade that day, all my other apps work but discovery plus wont work, keep telling me something went wrong, try again, error.  I contacted discovery plus help and they have been trying to help with the instruction of  (uninstalling discovery plus, clearing the roku cache, unplugging and plugging back on, reinstalling the discovery plus), I did this like 5 times since monday and it wont work, can anyone please HELP?? 

25 Replies

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  • Trishcollins's avatar
    Trishcollins
    Reel Rookie
    4 years ago

    I have the same issue.  Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck.  BTW, with Discovery Plus, there is no option to Remove the Channel, only manage subscription, so I cannot remove the channel and add it back.  Roku needs to address this.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Trishcollins

      Thanks for posting here in the Community!

      If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

      Please keep us posted.

      All the best,
      Kariza

      • Trishcollins's avatar
        Trishcollins
        Reel Rookie
        4 years ago

        I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do.  Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again?  That seems silly.  Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it.

    • mrteaslady's avatar
      mrteaslady
      Newbie
      4 years ago

      I can remove the channel by pushing the star button  and then choosing remove channel. 

    • jcounce's avatar
      jcounce
      Newbie
      4 years ago

      There is an option to update.  I tried that and it worked

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    marieli_9

    Thanks for the post.

    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

    Does this clear up the issue you are seeing?

    If the issue remains unresolved, I'd recommend reaching out to Discovery+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Discovery+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

     

    Thanks,
    Danny

    • 19521's avatar
      19521
      Channel Surfer
      2 years ago

      Thanks I have not thought of a contact in discovery plus that’s a good idea. Thanks a lot.

  • Wendyjo's avatar
    Wendyjo
    Newbie
    4 years ago

    I tried all the suggestions offered on the replies to this post. I ended up watching discovery+ app on my fire stick I have connected to my same roku tv I have discovery+.

  • Ufooledme1's avatar
    Ufooledme1
    Newbie
    4 years ago

    May 11, 2022 Discovery + won't work anymore   We subscribe, we pay, we can watch Discovery + on our computer but not on our Roku TV.  On the TV they want to offer a free 7 day trial, then we are told we must cancel what we have to get what they are offering.  I enjoy Home Town, Fixer Upper, and others but can not watch them on Roku like I used to

    • Joseph-Roku's avatar
      Joseph-Roku
      Retired Moderator
      4 years ago

      Hey Ufooledme1, we noticed you were having trouble getting Discovery + to work on your Roku TV. We're here to help you get back to streaming your favorites.

      We'll be sending you a PM. Please keep an eye on your inbox for us to help further.

      • Pasta's avatar
        Pasta
        Newbie
        3 years ago

        Try updating the "roku channel" app. I just did it and it said "updating discovery+" then it worked. 

  • Epurkey's avatar
    Epurkey
    Newbie
    3 years ago

    Clear the cache! Worked for me after everything suggested didn’t. 

    Power off Tv. Using the remote-Press home button five times. Up arrow once. Rewind two times. Fast forward two times. Turn on tv. Roku should reload. R o k u bouncing. 

    I tried my channels all worked no issues. This is 2nd time this happened and each time was after a discovery channel update. None of the resets worked but clearing the cache. 

  • AM12's avatar
    AM12
    Newbie
    3 years ago

    Hi! I have been having the same problem! Here’s what worked for me: I went to the Discovery+ streaming app on the Home Screen and clicked the * button on my Roku remote. Then I clicked “check for updates.” The app quickly did an update and it fixed the issue for me! 

  • 19521's avatar
    19521
    Channel Surfer
    2 years ago

    I’m having the same problem and they want to charge me $55 monthly fee to get help online at that and their telephone number nobody answers or does not return a phone call or a text or an email nothing I did read in the paper there’s Dr. went way down. I think row Q is going down also. I’m thinking about switching everything over to Amazon prime.